Hi all, We’re incredibly excited to release major new versions of Element across all three platforms, introducing Voice Messages at last as a first class citizen! Element Web/Desktop 1.8, Element iOS 1.5 and Element Android 1.2 are here today (today-ish, depending on time zones and platforms), fulfilling all your voice messaging fantasies. Grab it whilst it's hot!

It’s essential that you know how to assess and analyze productivity in order to boost your enterprise team’s performance. Dive into these valuable tips for conducting productivity audits!

Even before the COVID-19 pandemic forced millions of contact center employees around the world to transition to a work-from-home model, technological advancements had made remote work an increasingly viable option within the industry. But while centers had some agents working from home, the overall percentages were quite low.

There are several approaches to creating a dashboard for sharing your most important metrics - we covered the most common ones in this article. Often the decision over which approach to take boils down to building your own (or hiring someone to build one for you) or going with an off-the-shelf KPI dashboard solution like Geckoboard. Here we’re going to discuss the pros and cons of build versus buy to help you make an informed decision as to what’s the right approach for you.

Team collaboration software market is growing stronger every day. With companies switching to hybrid work models and leaders realizing how important collaboration is, it is expected that teams will be increasingly using collaborative tools in the years to come. There are numerous examples of team collaboration software on the market. We are bringing you the list of best solutions in four categories essential for simple collaboration – regardless of where you work from!

We’ve all been part of the group projects at school where we have that one ‘leader’ who decides whose ideas are interesting and dismisses the others as unamusing. In addition to our leader, we had the lazy one who did nothing but took credit for the hard work of others. Based on those past experiences, it’s no wonder why most of us dread the idea of working together with others. And yet, something incredible happens when people come together to create something new.

Early stage companies are constantly evolving their product to fit the market they operate in. They reach customers to keep them engaged using a high magnitude vector that contributes to their success. Architecting the communications strategy for your product thus becomes an important problem to tackle, which in turn can cause second-order effects like having to trade off the speed of product development iterations.

Transitioning to a hybrid team workforce can be difficult without the proper planning. Use these 7 methods of improving productivity to lay the foundation for a healthy, productive workforce!

Project management might feel like an internal affair, but it’s really all about the client. Client feedback should be encouraged at every stage of the process to enable your teams to deliver the best projects. Here, we’ll take a deep dive into the role of client feedback in successful projects. We’ll explore why feedback is so important, discuss how to respond to negative feedback, and provide some best practice tips to help you collaborate more effectively with your clients.

Putting your finger on exactly what makes a great creative team can be surprisingly complex. Of course, creativity is a must, but having a team full of creatives with no standardized way of working or leadership can quickly lead to chaos. In this blog post, we’re going to look at how digital agencies and businesses can harness the creativity of their teams.