Teams | Collaboration | Customer Service | Project Management

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teramind

A Guide to User Activity Monitoring in 2024

Mar 14, 2024 By Taran Soodan In Teramind
Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring software is critical to a comprehensive cybersecurity strategy.
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wanywhere

Insider Risks vs Insider Threats - Understanding the Difference and Leveraging AI Security Solutions

Mar 14, 2024 By wAnywhere In wAnywhere
The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.
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insightful

Innovate or Stagnate: Skyrocket Your BPO Efficiency with Strategic Synergy

Mar 13, 2024 By Dora Ordanić In Insightful
Discover strategic synergy in BPO operations and Insightful's role in enhancing efficiency. Explore the challenges, solutions, and transformative impact of aligning goals, processes, and resources in the dynamic world of Business Process Outsourcing.
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insightful

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Mar 13, 2024 By Dora Ordanić In Insightful
Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.
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CurrentWare

CurrentWare Recognized as the Best Employee Monitoring Software by Leading Software Directory

Mar 13, 2024 By Sai Kit Chu In CurrentWare
CurrentWare has been recognized as a top performer in the employee monitoring software category by Research.com, a leading research portal and B2B review platform. Research.com consistently seeks out effective business software that yields tangible results. Businesses and researchers rely on Research.com to provide crucial insights into industry trends and trustworthy software evaluations.
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flowace

21 Fundamental KPIs In BPO Call Centre

Mar 13, 2024 By Varun Kodnani In Flowace
How does BPO determine and weigh its metrics? Is it just by employing appropriate call centre KPIs, or is there more? Well, KPI, which stands for “Key performance indicators,” means measuring a company’s business’s development, performance, or position. Even though KPIs might vary from industry to industry, they are crucial to every business.
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teamwork

The request for quote (RFQ) process: A comprehensive guide

Mar 13, 2024 By Ben Brigden In Teamwork
Everyone, everywhere, wants a good deal — and good quality. We want a bargain at the car lot, but not on a lemon that won’t survive the drive home. We don’t want to pay $20 for bananas at the grocery store, but we don’t want half-rotten ones swarmed by fruit flies either. We want good quality at the best price. In business, balancing price and quality can get complicated. The things we buy or contract for are complex and nuanced, and so are their procurement processes.
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teamwork

Quality assurance in project management

Mar 13, 2024 By Ben Brigden In Teamwork
What’s your definition of project success? Delivering a project on time and on budget, right? That answer gets us most of the way there, but it falls about 33% short. For a project to be successful, it needs three qualities, not two. In addition to being on time and on budget, the project also has to reach the level of quality necessary to fulfill the project objectives.
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Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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