Teams | Collaboration | Customer Service | Project Management

Service Request Management is the practice that helps you ensure service requests are dealt with effectively, efficiently, and consistently. It improves both customer and employee experience, and makes it easier for your service desk and IT support teams to deliver services to end-users. The most operative way to implement this practice is by adopting an ITSM solution that works as a central point of contact for users to direct their service requests and enables you to streamline key processes.

The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.

For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.

Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.

Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.