Teams | Collaboration | Customer Service | Project Management

In July, we brought some exciting updates for InvGate Service Desk. We have launched three new features that enhance customization, elevate the tool’s reporting capabilities, and improve day-to-day Ticket Management: So, without further ado, let’s dive in!

Does your customer service software help you measure customer expectations? Understanding the relationship between customer expectations and customer satisfaction is crucial to business success. Companies must grasp, understand, and manage customer expectations effectively in order to deliver experiences that meet or exceed them. When they do, businesses can use that momentum to enhance customer satisfaction, build stronger customer relationships, and drive business success.

Some manual tasks can be tedious and time-consuming for IT agents of all tiers. Especially when they have to stick to standard routine activities. To address this, IT support automation systematizes service desk processes, saving your organization time, effort, and resources. But we know that sometimes it's hard to spot what is most convenient to automate. You shouldn’t automate anything or everything.

During Freshworks’ Q2 ’23 Launch Event on June 22, we unveiled new product features that can bring the power of generative AI to businesses of any size. Access to AI is necessary for these new tools to have lasting business impact. The market for generative AI is expected to reach $36 billion by 2028, a tenfold jump in five years. “AI is just not a buzzword anymore,” Freshworks founder and CEO Girish Mathrubootham explained to Diginomica.

The pandemic dealt some heavy blows to the retail industry. Lockdowns, short tempers and supply chain issues were just a few of the challenges that business owners have faced over the past three years. But retailers who got creative – and engaged with their customers in new and innovative ways – surged past the competition. Learn how to boost your retail CX with Zendesk and AWS.

Understanding data normalization is not just about the theory, it is about creating systems to standardize and organize data effectively for your IT Asset Management (ITAM) practice. Without it, you can’t truly rely on your databases as they may contain mixed or duplicate assets. Lacking normalized information can lead to a significant misuse of money, time, and other resources.

Shopify is a popular e-commerce platform which allows companies to create online storefronts even with limited tech know-how. OneDesk is an all-in-one work management software. With OneDesk, you can manage multiple aspects of your business, from multi-channel customer support, to employee time tracking and project planning. Open communication channels for your customers and prospects by integrating your Shopify store with the OneDesk customer applications.