Call center automation helps simplify existing business processes. It’s also a great way to optimize your call center resources to reduce or eliminate unnecessary costs. However, with automation comes a lack of human interaction — which can leave customers unhappy. Then how do you automate processes and provide a great customer experience? In this article, we’ll cover what call center automation is, its types, key benefits, and major challenges.

We live in an increasingly connected age where you can get real-time updates on practically any topic and have packages delivered to your door the next day at the click of a button. The result of this connectivity is that customer expectations are changing rapidly. One area, in particular, is customer service. When consumers have questions or problems, they want answers right away. Fail to meet those expectations and you risk customers switching to other alternatives.

A marketing automation platform streamlines marketing activities, optimizes workflows, and assesses the results of marketing strategies. Discover the top marketing automation tools to try in 2021. Marketing automation tools are so prevalent that the marketing automation industry has increased in revenue from a $500 million USD to $6.1 billion USD market. And is further tipped to almost double by 2023, as per SharpSpring’s Investor Presentation.

February 2020: remember the date because this was when the world finally agreed that the only way to survive was by adopting technology whole-heartedly. Collaboration for designing and delivering the vaccine needed to quell COVID19, or for family time, or to ensure your business was sustainable. Welcome to the 4th Humanity Revolution with technology as the engine and attitude and behavior changes as drivers of the innovation culture.

Workflow automation is the process of simplifying your business processes and making them easier to manage. It can help you streamline your repetitive tasks while helping you focus on the important things. In other words, you can do actual work instead of toiling away on administrative chores.

Automation in the workplace is when computers perform the types of tasks that would normally require human intervention, thus freeing up the valuable time of living, breathing employees so that they can focus on those matters that truly need them. These days, modern-day automation systems leverage artificial intelligence and machine learning to perform everything from speech recognition to translation between languages to tasks that require visual perception and much, much more.

Statistics show 88% of HR teams consider employee engagement a strategic priority for their organization. Employee engagement is a workplace method designed to improve an employee’s outlook on the company and invest emotional interest in the organizational goals. If the right employee engagement methods are used, employees will be ready to push their limits and work towards the organizational goals, driven by a sense of personal interest in their work.