Teams | Collaboration | Customer Service | Project Management

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How to Align Employee Expectations With Team Goals

Employee expectations are behavior, performance, and outcomes employers require from their workforce. They provide clarity and direction, ensuring the organization achieves shared business goals. Without outlining (and monitoring) these expectations, employees won’t be clear on their roles or how they contribute to the bigger picture. They may become disengaged, lose productivity, or leave, which hurts any business.

Top 10 Best Strategic Planning Software in 2024

Are you looking for the best strategic planning software in 2024? In the present, your business strategy is essential and will decide your future. Surprisingly enough, it can also change depending on the scenario. Planning, strategizing, managing, and executing is your staircase to success. However, given the current circumstances, it’s not as simple as it sounds.

An introduction to AI agents: The future of CX | Zendesk

What are AI agents? In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX. Watch this video to learn about the capabilities of AI agents and the benefits they can bring to your customers, service team, and business. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How To Develop Your First Government Proposal and Respond to RFPs

Venturing into the realm of government contracting can be a lucrative opportunity for businesses of all sizes. However, the process of developing your first government proposal and responding to Requests for Proposals (RFPs) can seem daunting. Understanding the steps involved, knowing how to navigate the requirements, and leveraging technology can help streamline the process and set you up for success. Here's a guide on how to develop your first government proposal and respond effectively to RFPs.

What is Knowledge Management for Professional Services and Shared Services Organizations?

In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?

Establishing a Company Culture of Teamwork Through Collaboration and Transparency: 5 Tips for Teamwork

In today’s dynamic work environment, fostering a company culture of teamwork is essential for success. Collaboration and transparency are the cornerstones of effective teamwork, enabling companies to leverage diverse skills, streamline processes, and achieve common goals. A strong culture of teamwork not only enhances productivity but also boosts employee morale and engagement, creating a positive and inclusive workplace.

Employee Disengagement & Productivity: The Hidden Toll

Imagine a workforce where employees are enthusiastic, motivated, and truly invested in the company’s goals. This is the power of employee engagement. It’s more than just job satisfaction; it’s a deep commitment and connection to the organization’s mission and values. Engaged employees have a direct impact on productivity. They are more likely to go the extra mile, innovate, contribute to a positive work environment and increase the success of organizational goals.