Change and release management are vital as they help keep business operations stable and boost productivity. These processes deal with changes and software updates in your company. They make sure things run smoothly by reducing disruptions and making deployments more efficient. Change management focuses on making and handling changes throughout the company. It deals with changes in the organization’s structure, culture, processes, tech, and people.

If you are a help desk agent or work in anything related to IT Service Management (ITSM), I’m sure the next sentence is going to hit right at home: There is nothing worse than a backlog full of aged tickets. This includes all the incidents or requests that should have been sorted out months (if not years) ago, but for a variety of reasons, they are still active and not resolved. The reality is that aged tickets hurt us in many ways, from unhappy customers to frustrated teams.

As a business owner or sales leader, you understand the critical role that managing customer relationships plays in the success of your enterprise. That’s why having the right enterprise Customer Relationship Management (CRM) systems is essential. These robust solutions are designed to empower large businesses and organizations like yours to effectively manage customer data, automate sales and marketing processes, and ultimately drive growth.

Navigating the complexities of IT Service Management (ITSM) can often feel like trying to solve a massive jigsaw puzzle without seeing the picture on the box. Each piece represents crucial data and experience scattered throughout your organization. Without a clear overview, finding the right piece at the right time can be daunting, if not downright frustrating. This is where an effective Knowledge Management process becomes indispensable.

Incorporating Artificial Intelligence (AI) into everyday tasks is no longer a distant dream but a present reality. At InvGate, we've taken a step towards this with our AI-Hub. This suite of AI-powered features has been designed to add an additional layer of intelligence to our existing products, InvGate Insight and Service Desk. Many tasks that were historically believed to be only achievable with human intelligence are now being tackled by AI.

Staying informed with the updates made to our solutions is the best way to make sure you are getting the most of them. And, to help with exactly this, we have put together all the new functions incorporated into InvGate Service Desk and InvGate Insight during April and May! A small sneak peek before we get started: we redesigned interfaces, simplified processes, added new integrations to InvGate Insight, and delved deeper into our no-code philosophy. Let’s get into it.

As a Managed Service Provider (MSP), you’re no stranger to the complexities of modern IT environments and the growing demand for proactive, responsive support. As technology continues to evolve, incident management automation has emerged as a critical solution to streamline your operations, enhance efficiency, and deliver superior service to your clients.

Navigating the complexities of IT Service Management (ITSM) can be challenging, but mastering help desk workflows can make all the difference. They are the backbone of efficient service operations, ensuring that tasks are handled swiftly and consistently. In this article, we’ll dive into the world of service desk processes, highlighting how workflow automation can revolutionize your operations.

Managed Service Providers (MSPs) are constantly striving to optimize their service delivery and maximize efficiency for their clients. As a result, Intelligent Workflow Automation (IWA) has proven to be a powerful tool empowering MSPs to leverage cutting-edge technologies like AI, machine learning, and Robotic Process Automation (RPA) to revolutionize how they manage client workflows. IWA goes beyond simple automation.