Introducing the latest enhancements in HaloITSM! We’ve been hard at work incorporating your feedback to bring you a more efficient and flexible platform. Q1 of 2024 brought a range of new features, from leveraging AI for report queries and redesigning OLA configuration, to integrating Microsoft Teams chats directly within tickets, these updates are all about making your IT Service Management smoother and more tailored to your needs.

Employee onboarding can be a logistical nightmare if the process isn’t laid out just right. For this purpose, creating an efficient onboarding workflow is crucial. After all, you want your new hires to stick around and thrive, not run for the hills. To help with this process, this article dives into the nuances of developing an effective onboarding process, specifically utilizing the capabilities of InvGate Service Desk.

Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. With this in mind, we’ve just redesigned InvGate Service Desk’s no-code Workflow Builder to make the experience much more accessible.In a nutshell, we kept all the functionalities our users already enjoyed but simplified the UX/UI, reduced the learning curve, and added some pre-built processes so you don’t need to start from scratch.

For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.

Service management implementation plays a crucial role in achieving ITSM success. Organizations worldwide face the challenge of delivering high-quality services efficiently and effectively. That’s where service management implementation comes in. By implementing robust ITSM processes, you pave the way for streamlined operations, improved service delivery, and enhanced customer satisfaction.

Building a robust workflow takes time and requires mapping out all the details of what everyone is doing. But, once it is set, you’ll soon see the positive results that come with Workflow Management and implementing the right automation tools. The practice leverages software and tools to automate routine tasks, streamline operations, and reduce the likelihood of errors. Effective Workflow Management speeds up processes and provides a clear framework for tracking progress and accountability.

Welcome to Vivantio’s guide on API integration, where we will uncover the essentials of this powerful technology and how it can transform the way you automate your business processes, streamline your enterprise workflows, and enhance productivity. The seamless exchange of data and functionality between software applications and systems is paramount for efficient operations. This is where API integration and API management plays a pivotal role.

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Let’s start with a simple truth: the world of Enterprise Management is notoriously complex. It’s a complexity born out of necessity, out of the myriad interconnections that sustain large organizations. And here's another truth: simplifying these processes, without sacrificing their effectiveness, has become one of the main missions of modern enterprise solutions.

For all ServiceNow users looking to enhance their IT Asset Management (ITAM) capabilities, we have exciting news! Now you can integrate InvGate Insight with ServiceNow and get quick access to information on your assets throughout their lifecycle directly from your service desk. Plus, there’s no need to undergo long and complicated implementation processes. In just a few steps, and avoiding unnecessary high costs, you will have it set up and functioning.