How Vivantio Unlocks Excellent Customer Service
Watch this video from the 2019 Service Desk and IT Support Conference in London earlier this year to learn how Vivantio's unique business model unlocks the very best customer service possible.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
ITSM
Vivantio Custom Forms and Fields
In this video, product specialist Melissa provides an overview and demonstrates the functionality of creating custom forms and fields in Vivantio.
Vivantio Workflows
In this video, Melissa, one of our product specialists, will demonstrate how users can automate business processes using workflows in Vivantio.
Vivantio Ticket Views
Vivantio provides several ways to view tickets based upon technician preference and the type of customer service requests being fulfilled. Check out this video to learn more.
Vivantio Ticket Creation
In this video, Patrick, one of our solutions consultants, demonstrates the multiple options for creating a ticket within the Vivantio platform: manually through the Vivantio platform, through email automation, or through a custom self-service portal.
Vivantio Customer Success Story: Global Car Manufacturer
Alan Shrimpton, IT Strategy Manager at a global car manufacturer, weighs in on his organization’s experience with The Vivantio Platform.
Don't be afraid of change
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to a new strategy, or an organizational change. Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources. Change management refers to the process, tools, and techniques used to manage the human side of change to achieve the required or desired business outcome.