Teams | Collaboration | Customer Service | Project Management

ITSM

Set up an HR Help Desk in Under 10 Minutes by Adding it to Your ITSM Tool

Human Resources is responsible for a variety of functions within an organization, from hiring and onboarding to benefits and payroll. Therefore, it's the perfect area to start an ESM rollout. You can expand ITSM software to other company areas — contributing to their digital transformation and sharing some costs in the middle! And the best part is you can build an HR ticketing system in under 10 minutes with InvGate Service Desk!

Crafting an Effective ITSM Roadmap: A Template for Success

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.

6 Service Desk Trends to Look Out For in 2024

2023 was a transformative and eye-opening year for the service desk, with various needs that had only been lurking in the background coming to the forefront. And as we embark on the journey into 2024, the dynamic landscape of IT Service Management (ITSM) continues to undergo an accelerated transformation, with emerging service desk trends setting the stage for a revolution in customer support and technical assistance.

Service Desk Standard Operating Procedure: Guide + Free Template

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.

ITSM vs CRM: Understanding the Key Differences

When it comes to managing your business needs, choosing the right software solution is crucial. ITSM and CRM are two important tools that can help streamline your day-to-day activities, but they have distinct differences. ITSM, or IT Service Management, focuses on managing and delivering IT services to meet the needs of an organization. On the other hand, CRM, or Customer Relationship Management, helps businesses manage interactions with their customers.

No Code Workflow Automation: Empowering Business Efficiency

Digital transformation has become a top priority for companies looking to stay ahead of the curve. One of the key drivers of digital transformation is no code workflow automation, a game-changing technology that empowers businesses to streamline processes, boost efficiency, and eliminate the need for complex coding. No code workflow automation is a powerful tool that enables businesses of all sizes to automate various tasks, enhancing productivity and ultimately contributing to the bottom line.

Automated Process Workflows: Why They Matter and Key Elements

When it comes to creating automated process workflows, there is no shortage of tools on the market. StartingPoint is a great example of a workflow automation platform that makes it easy for even the most non-technical users to create automated process workflows in just a few simple clicks. ‍ The real magic happens when you define a sequence of tasks for the tool to follow, achieving a specific goal with machine-like efficiency and precision. ‍ ‍

Enterprise Service Management Tools (ESM): Empowering Efficiency

As a business owner, you are always looking for ways to upgrade your business performance and streamline processes to boost productivity and enhance customer service. One solution that can help you achieve these goals is enterprise service management tools. Enterprise service management tools are designed to improve efficiency by automating workflows and providing a unified platform for managing services across various departments and functions.

Customer Setup Workflow: Best Practices For Onboarding Customers

Customer onboarding is a critical first step in cultivating long-term customer success. ‍ This process sets the foundation of your entire customer relationship, presenting an opportunity to impress, engage, and retain your clients. ‍ If executed correctly, a thoughtful onboarding process can significantly enhance customer satisfaction, encouraging them to remain with your business and become advocates of your products and services. ‍ ‍

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support teams, where fast paced environments, conflict resolution, and customer engagement shape day to day operations.