Optimizing your company’s customer service model is not something you should delay or compromise. Customer satisfaction and retention rates are far too crucial for your bottom line. It’s a proven fact that 60% of customer-centric companies are more profitable than companies that don’t prioritize the happiness of their customers.

IT professionals interested in starting an IT consulting business are in luck. We’re here to guide you through the essential framework of starting your consulting service. If you haven’t already, check out our other articles on the basics of an IT Consultant Job Description & Main Tasks and How to Become an IT Consultant. These should give you a solid understanding of consulting firms and IT business consultants.

Every company wants to scale up. An often overlooked aspect of scaling is customer relationship management (CRM). And service desk issue-tracking systems (also known as ticket management systems) are essential to CRM. Consequently, customer issues, inquiries, and complaints start to increase. Dedicating a significant portion of a company’s workforce to sifting from call to call and providing customer support takes a lot of work and resources.

Customer service management (CSM) software can provide an exceptional customer experience, eliminate manual processes, give you a competitive edge, and increase growth through renewals and retention But choosing the right solution for your business can be challenging as most providers offer very similar features. Below, we explore the benefits of Customer Service Management software to help you choose the best CSM solution that fits your business needs.

Customer success management is designed to optimize customer engagement and encourage them to unlock value from your professional services. What customer success looks like for your professional services business will depend on customer objectives. Customer success managers must work to ensure that customers are in the best position to hit these objectives.

Customer service management (CSM) software can provide an exceptional customer experience, eliminate manual processes, give you a competitive edge, and increase growth through renewals and retention But choosing the right solution for your business can be challenging as most providers offer very similar features. Below, we explore the benefits of Customer Service Management software to help you choose the best CSM solution that fits your business needs.

The evolution of the digital landscape and increased dependency businesses have on technology solutions have created the perfect environment for IT consultants. Experts in the field of information technology and computer science are in demand. So to help out, we’re here to thoroughly review what an IT consultant job description looks like for those interested in pursuing a career.

A motivated workforce is an essential component of a successful business. Employees who know their role and what’s expected of them, and whose vision is aligned with that of the company, can take the organization to new heights. And organizations spend a lot of resources to bring their workforce to their most productive selves. According to a 2021 report, companies in the US spent a total of US$ 92.3 billion in 2021 for training their employees, a 12% increase from the previous year.

Service desk outages are not the most exciting thing you want to be dealing with when handling ITSM. The service desk is one of the most central elements for smooth IT service delivery, it's the single point of contact for customers and employees, and you hope it goes without a glitch every day. But the odds are, like any other IT system, it will happen at some point. And these outages can be costly. So it’s best to be prepared for this worst-case scenario and have a plan to resolve the issue.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Using a customer service management platform makes the difference in how customers can connect to your brand. In fact, 95% of customers said that quality customer service makes them feel more connected to a company.