For B2B sellers, one-off sales aren’t enough to grow a consistent book of business. While closing an initial sale is excellent on its own, utilizing that sale as an opportunity to convert one-time buyers into long-term, loyal clients are the key to a thriving B2B business. As a result, B2B customer churn is something every business owner should consider reducing.

Over the last decade, hospitals and healthcare organizations have digitalized their processes — and with increased digitalization, the role and responsibilities of the IT department and service desks in the healthcare sector have grown significantly. Nowadays, most providers keep digital or electronic medical records and use advanced hospital management systems. Hospital equipment manufacturers are also following these trends, and developing products that connect or sync with digital systems.

If you’ve ever found yourself returning to an application or online service because it just “feels right” or seems to mimic your needs without you having to give active feedback, then you’ve most likely encountered a business that has good design experience (XD) behind it. Among the many elements in experience management, experience design is arguably the most impactful.

The help desk is one of the most crucial elements of IT service delivery in an organization. If employees or customers face any difficulty, they're the first point of contact to resolve the issue. So, having a secure service desk is a basic step to ensure its efficiency — and avoid costly downtimes. Besides preventing cyber attacks, a robust help desk software on your side will help you to be compliant with industry standards, so it's a win-win situation.

At its core, any B2B business’s goal is to provide value to its clients. Fortunately, the product or service being sold isn’t the only way for a company to demonstrate or provide value. There are countless opportunities for B2B sellers to act less like a supplier, and more like a partner before, during, and after the sale. That is why we will review the B2B customer journey and how businesses can optimize using proven frameworks and analytics from their operations.

Experience management (XM) is a term that has been in everyone’s mouths as of late. It has taken the IT world by storm and heralded it as a new and innovative way of viewing the relationship between customers, employees, and stakeholders. Customer experience management and employee experience management have become integral to ITSM and the service industry. Hence, it was only a matter of time for experience management to become highly regarded in this data-driven and ever-expanding market.

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape.

Discover the latest updates that will improve the way users make their requests. Aiming to improve our user’s experience, we’ve introduced some changes to InvGate Service Desk’s catalog view in order to make it more intuitive and easy to use. This upgrade includes some updates in how categories are shown, how results appear on the search bar, and the overall experience.

Customer service is paramount in growing a modern business, especially in B2B markets. Business owners and professional buyers value companies they can build long-lasting, satisfying business relationships with. To prove that this is possible, the firm they’re partnering with needs to put emphasis on planning out the customer journey. As far as B2B customer service best practices go, planning is arguably the most important.