InvGate Service Desk has a brand new Request View to improve our users' experience — while keeping all the details service desk agents need to process tickets right at hand. At InvGate, we’re always looking for ways to improve our UX/UI to provide our users with a better experience. And that means listening to their feedback and turning it into action. This is why we improved the Request View in InvGate Service Desk.

Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.

The best customer tools for business consultants can elevate your consulting business and make it more efficient. If you are constantly looking for new ways to drive operational efficiency and streamline your workflows, you need to take some of the tools on our list for a test drive. With an abundance of tools on the market, there is no shortage of options to choose from.

With the first half of 2022 behind us, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the second quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.

With the rapid evolution of information technology (IT) used by organizations seeking to optimize their business performance, it’s no surprise to see high demand for IT service management consultants. Hiring an IT service management consultant is a tricky business. You have a lot to consider as an organization that wants someone qualified to oversee smooth IT service delivery and enterprise service management (ESM).

Organizations spend a lot of resources to make their employees productive. Revenue in the productivity software segment is expected to reach US$72.88 bn in 2022, according to Statista. Productive employees help organizations grow and improve customer satisfaction. For a service desk, task management comes in. Intelligent task management can improve the service desk experience significantly for both users and service desk agents. Let’s explore how.

Let me tell you a story. Some years ago, I was working as a help desk agent at a medical device company. One of the senior VPs of Sales – let’s call him John – was pushing me past the limits of what I could do. Getting his personal iPhone to work with corporate email, support personal laptops, aircards, hotspots, and more. It got so bad that I found myself in my manager’s office with John, and he ended up apologizing.

There’s no question that customer service is important for any business. Happy customers are more likely to return and recommend your company to others, while unhappy customers can damage your reputation and even lead to lost revenue. In fact, customers who rate a company’s customer service as “good” are more likely to refer them to a colleague.

A service desk is a key tool in providing customer support, and is one of the main points of contact between your IT organization and your customer base; a crucial component of any ITSM strategy. Sometimes, though, things can fall into disarray with your current service desk software, and you find yourself looking to switch service desk provider. This isn’t an easy task.