But for any company to build a robust structure around its IT services, ITSM service desk software needs to be developed.

Have you established a business automation workflow? If you’re committed to running an efficient operation that fires on all cylinders, you should be embracing automation at every level of your workflow. Automation is no longer the future - it’s here now. Failing to make use of workflow automation tools will leave your business running at a disadvantage. The inefficiencies of not utilizing a business automation workflow are costing organizations 20-30% of their annual revenue.

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.

Earlier this year, Vivantio's CEO Greg Rich spoke with TEC Analyst PJ Jakovljevc about customer service, technology and the "next normal" in CX (Customer Experience). Here's an excerpt from that interview that originally appeared here from Technology Evaluation Centers.

Let's start with two surprising statistics: Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision. If you're ready to accelerate your self-service efforts, speak to one of Vivantio's experts today to discover what's possible with a short timeframe and a reasonable investment.

Ah, the good old days! As a leader that benefits from technology, you remember the days of: Oh, wait! Good old days? What am I thinking? Those days were terrible! Then COVID19 hit and, miraculously, our IT department was regarded as heroes as they moved us online within a couple of weeks. Further, their interest in helping us utilize technology to improve the way we worked was outstanding, keeping us competitive, compliant and sustainable. What changed?

The pandemic has obviously changed the way we work. Most of us are still working from home until today. Thanks to the internet and technology, though, we can get our individual work and team projects are done seamlessly – no matter how far the distance between us and our coworkers. That might seem impossible without the help of project management tools. Today, project management tools are popular more than ever.