If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.

Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.

Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.

A client onboarding checklist will help to make client onboarding easy for both parties. There is no reason why client and customer onboarding has to be a laborious process. Utilizing the power of workflow automation tools like StartingPoint, you can transform your onboarding process into a streamlined workflow designed to enhance customer experiences. Have you considered enhancing customer experiences with an improved onboarding process?

Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.

Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.