Teams | Collaboration | Customer Service | Project Management

Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.

How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.

Learn how to add tags to your macros and generate Explore reports for ticket metrics in this quick tutorial.