Teams | Collaboration | Customer Service | Project Management

Freshworks

Reimagining ITSM With Online Communities | Community Matters ft. Stephen Mann

In this episode of Community Matters, IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency.

40+ Customer Service Interview Questions (And What To Look For In The Answers)

Every business owner, including the founder of one of the most magical places on Earth – Disneyland, credits the success of their vision to PEOPLE. Our research indicates that 55% of consumers will recommend a company to their friends and family due to good customer service, but 47% of them would no longer do business with a company as a response to bad service.

Everything You Need To Know About Customer Service Metrics in 2021

Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer service leaders through the pandemic crisis, as per The New CX Mandate report. It isn’t surprising that 79% of these leaders in the US are investing 31% more in measurement and analytics in 2021.

How To Better Serve Your Customer by Prakash Ramamurthy, CPO, Freshworks

Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.

What Is A Community Forum And How Can It Help Your Business?

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum. Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community forums represent a space of connection for many.

My experience of designing for Alert Management

Alert management allows users to identify critical alerts before it impacts business outcomes. A good design is all about logic or the thought process behind the unique solution to user needs. When it comes to alert management, designers need to consider that constantly switching between monitoring tools can be exhausting for the user. With such high stakes, at times, it is not easy to derive a perfect design solution at the very first try.

7 Best practices for great customer service amid a pandemic

The COVID pandemic has been many things to many people. This unprecedented crisis has affected every corner of the globe and every sector and industry. We have witnessed the tireless bravery of our healthcare staff and the tragedy of so many lost lives. But we have also seen businesses around the world rise to the challenge of coping with this crisis and getting things done.

What Is Customer Perception And How Can Brands Track It

Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have to work hard to attain and retain customers, for which keeping an eye on customer perception matters throughout their lifecycle.

The Power of Culture (Happy Employees = Happy Customers) by Girish Mathrubootham, CEO, Freshworks

In the first episode of Fresh Insights, Girish Mathrubootham (Founder and CEO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) discuss building and expanding a global organization to delight and serve businesses of all sizes better. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the Freshworks leadership team. Watch to learn more about their perspectives on company culture, product development, go-to-market strategies, and customer experience.