So you want to become an IT consultant? Or maybe you haven’t decided yet, but you’re kicking the tires on what consulting on information technology (IT) might look like as a full-time career? Either way, we’re here to help with a little career advice. In this article, we’re going to lay out a roadmap of the various paths that lead to a career as an information technology consultant.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

In IT, project management refers specifically to the planning, scheduling, execution, monitoring, and reporting of IT projects, which is a type of project that deals with IT infrastructure, information systems, or computers. Examples of IT projects include development or acquisition of software, IT emergency or recovery, and hardware installation, among others. The project scope in these cases tends to be complex because IT extends across all areas within the organization.

While organizations have offered remote work options even before the COVID-19, the role of the pandemic in accelerating the shift to a completely remote or at least a hybrid model of work cannot be overstated. In fact, in a 2022 survey about remote work, the majority of the respondents said that they can build a strong company culture even if employees are in the office only 3 days a week.

Working for the service desk, it's not all about the hard knowledge. Agents can expect to be employing some soft skills when communicating with end-users and the rest of the organization. But while service desk agent soft skills are often discussed, service manager soft skills can sometimes be overlooked. Managers need to deal not only with how to optimize their processes but how to help their team deliver the best service possible.

In simple words, the Cost Performance Index (CPI) is an indicator of how a project is doing in terms of financial performance and efficiency through its lifetime. Though there are many indicators one can look at when assessing a project’s performance, CPI has become one of the most used in the industry. CPI is a crucial part to determine if a project planning is successful.

No matter just how well things are going, there is always room for improvement. This applies to your organization as well as to just about everything in life. Process improvement is the practice of identifying and enhancing business processes in order to fight redundancies, optimize performance and productivity, increase profits, and create better user experiences.

No matter just how well things are going, there is always room for improvement. This applies to your organization as well as to just about everything in life. Process improvement is the practice of identifying and enhancing business processes in order to fight redundancies, optimize performance and productivity, increase profits, and create better user experiences.