I hate to say this, but #Omicron is at the doorstep. According to the CDC website, there have been over 60M cases in the US so far. As a result, companies like Google and Apple are delaying returning to the office while some call the return date as now 'history'. Although we cannot predict the nature of the virus, we have some best practices to help our customers and IT manage their employee experience in a hybrid distributed environment.

Application Performance Management (APM) measures how a SaaS or Web application performs on the backend (for Devops). End-User Experience Management (EUEM) focuses on user behavior within those applications. Network Performance Monitoring and Diagnostics (NPMD) collects network telemetry to facilitate performance degradation. DEM combines all these tools to holistically look at the entire digital journey and see how each dependency drives successful experiences for customers and employees.

As one of the leading enterprise collaboration software globally, Microsoft Teams helps remote workers come together and stay productive. But while IT already has tools to monitor Teams call quality metrics, the pandemic shifted the organizational landscape with all of us working remotely from home. Or at least work in a hybrid way! So what does that mean for Teams monitoring now? The shift necessitates a newer Microsoft Teams monitoring strategy approach that combines synthetics with real user monitoring (RUM) to get a complete seamless digital experience.

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.