A SQL dashboard is a powerful tool that allows you to visualize data stored in a database such as MySQL, PostgreSQL or Snowflake. These dashboard tools require you to use SQL (Structured Query Language) to select the specific data (in a database) you wish to visualize.
Salesforce and Slack are two of the most popular and widely used tools for sales teams today. Salesforce covers the “external” – it’s your one-stop shop for managing the sales pipeline, and working with both prospective and existing customers. Whereas Slack covers the “internal” – it’s your company’s collaboration hub, helping turn your sales team into a lean, mean, selling machine.
If your team uses Slack, you already know what a crucial role it plays in bringing teams together and keeping everyone on the same page – whether you're working just a few feet away from each other in the same office – or working remotely, thousands of miles apart. It’s so much more than a messaging platform. The secret to Slack’s success is just how easy it makes it for you to integrate the tools you use everyday. Whether that’s Google Sheets, Zoom or Github.
If you want to build a world-class Customer Service team, you need to be data-driven. Data-driven Customer Support teams have an awareness of their Key Performance Indicators (KPIs) – they understand how these important metrics behave over time. If CSAT drops, or FRT increases, they are the first to realize. They can investigate the underlying causes and respond quickly.
Slack is an amazing tool for staying connected with your team. It allows you to easily communicate with each other, share files, and collaborate on projects. Unfortunately, if you’re a Customer Support team leader, and you want to share your Freshdesk KPIs and reports in Slack, you may have discovered this can be a manual, time-consuming process.
81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.
