Teams | Collaboration | Customer Service | Project Management

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.

98% of workers want remote work at least some of the time. 46% would consider leaving if forced back to office full-time. Remote is no longer a differentiator. It is the floor. At @RunningRemote 2026, Nick Francis, Chairman of @hellohelpscout, introduced the Remote Excellence Audit, five dimensions that separate organizations that are remote by policy from organizations that are remote by design.

Remote work has stabilised. The debate about where people work is settled. The harder question is what performance looks like when AI can produce a full presentation in 78 seconds. In this clip from Running Remote 2026, Liam Martin (Co-founder, Time Doctor) introduces the performance equation for the next decade of distributed work: decisions x quality, divided by time. When the cost of production collapses, human value becomes a function of judgment -- not hours logged or deliverables delivered. Judgment.