It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity and performance, improving customer satisfaction and operational efficiency.

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

Have you ever wondered how many work hours you spend in a year? Finding the answer is not only confined to the number but also reveals valuable insights into productivity, career progression, self-development, work-life balance, and overall life growth. Knowing your working weeks in a year can initiate better time management, set new professional goals, and lead to a peaceful life with balanced work.

Onboarding surveys are essential tools that help organizations measure the effectiveness of their onboarding programs. By systematically gathering feedback from new hires, these surveys provide critical insights into the initial experiences and perceptions of employees. This feedback is crucial for refining onboarding strategies and ensuring that new employees feel valued and integrated from day one.

Explore strategies for supervising remote employees. Get more details about the importance of communication, accurate time tracking, productivity monitoring, and computer activity oversight. Find out how Insightful software can enhance employee accountability and boost overall productivity.

Ever take on high-revenue projects and get surprised by low (or even negative) profits at the end? Talk about frustrating. In this guide, we’ll explain project return on investment (ROI), and you’ll discover a more accurate way to measure project profitability than simple ROI calculations.

One of the most valuable attributes of the Objectives and Key Results prioritization framework – and why we’re so thrilled that we’ve incorporated OKRs into the Craft.io platform – is how effectively it can help you bring together different departments across your company to work productively toward shared big-picture goals. Most of the other prioritization frameworks you’ve heard of – weighted scoring, the MoSCoW method, RICE, etc.