One of the most valuable attributes of the Objectives and Key Results prioritization framework – and why we’re so thrilled that we’ve incorporated OKRs into the Craft.io platform – is how effectively it can help you bring together different departments across your company to work productively toward shared big-picture goals. Most of the other prioritization frameworks you’ve heard of – weighted scoring, the MoSCoW method, RICE, etc.

In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.

Navigating the complexities of IT Service Management (ITSM) can be challenging, but mastering help desk workflows can make all the difference. They are the backbone of efficient service operations, ensuring that tasks are handled swiftly and consistently. In this article, we’ll dive into the world of service desk processes, highlighting how workflow automation can revolutionize your operations.

In the world of customer service, businesses of every scale are constantly on the lookout for that perfect tool. That one solution that not only promises to streamline their customer support, but actually delivers on that promise with grace, agility, and, most importantly, tangible results. Enter TeamSupport. What truly sets TeamSupport apart in a sea of competitive offerings? Let's discuss the landmarks that make TeamSupport stand out and ensure we excel in delivering unparalleled customer support.

This article was originally published on Reworked. We live in an era where technology zips and zags through our lives. AI is seemingly everywhere—yet it’s also entangled in a mess of buzzwords and grand promises. In many ways, AI is a transformative technology. But when we look back on history, its promises and challenges are not all that unique. History teaches us that technology implementation is always complex and rarely goes as planned.

Workforce analytics software collects, analyzes, and visualizes employee data to help companies make data-driven decisions about their workforce. With hundreds of different workforce analytics tools currently on the market, choosing the one that’s right for your business can be difficult. In this post, we’ll review some of the best workforce analytics software tools available today and help you understand how each one works.

Managed Service Providers (MSPs) are constantly striving to optimize their service delivery and maximize efficiency for their clients. As a result, Intelligent Workflow Automation (IWA) has proven to be a powerful tool empowering MSPs to leverage cutting-edge technologies like AI, machine learning, and Robotic Process Automation (RPA) to revolutionize how they manage client workflows. IWA goes beyond simple automation.

To improve productivity and project profitability without burning out your team, you need to master billable utilization. Make the most of your team’s time and talent with our billable utilization guide, which covers how to calculate billable utilization, its biggest benefits, and how to improve it.