From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Kamal is a tool for deploying your web applications anywhere.

Track team progress, identify trends, pinpoint areas needing improvement, and make data-driven decisions with real time information - all while empowering agents to see and manage their schedules right inside Zendesk. Enhance your team's potential by streamlining team management and improving agent experiences with Zendesk WFM. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In the Startup Stories with Atlassian series, we interview founders about their entrepreneurial journey, learn about the problems they are trying to solve, and explore how their teams are using Atlassian tools to grow and deliver value to their customers. Watch our interview with Uday Chakravarthi to learn how Clinch AGI secured early customers and went from $0 to revenue in 6 months, and the toolstack they used to enable remote collaboration across four time zones..

This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s degree but will also help you be more effective with your TeamSupport solution and improve your customer relationships.