If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.

Employee time theft is not just a minor issue. It costs US companies a staggering 20% of every dollar earned, equating to a massive $400 billion in lost productivity annually. This financial impact underscores the urgent need to address this silent killer of productivity. That staggering number highlights the severe impact of unauthorized activities conducted on company time.

Organizational leaders and business owners concerned about cybersecurity and productivity are facing a dilemma right now, asking themselves, “How can we build trust with our employees when we need to use employee monitoring tools?” After all, employee monitoring seems antithetical to building employer-employee trust, particularly when you consider that, according to a recent PwC survey, the lack of trust between executives and workers is only growing.

Understanding best practices and which to use when can go a long way to making sure your meetings are highly efficient and productive.

How do you handle a disgruntled employee without escalating the situation? No matter how experienced you are, unhappy employees can be tough to manage and can hurt team morale and employee productivity if not addressed properly. Understanding the root causes of dissatisfaction is crucial in resolving conflicts and maintaining a harmonious work environment. This knowledge equips HR professionals with the tools to address issues effectively and keep operations running smoothly.

Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

B2B tech companies often handle sensitive and highly confidential information such as financial data, patents, copyrights, proprietary information, and trademarks. This information can be incredibly valuable to competitors and other malicious actors. Cybercriminals can commit fraud, account takeovers, social engineering, or industry espionage with stolen information from B2B tech communication channels. Cyberattacks on B2B companies are increasing every year, and many of them are financially motivated.

An organizational chart (often called an “org chart” for short) is a visual representation of your company’s structure, including its hierarchy and how departments are connected. In most cases, this diagram is relegated to the company intranet or a random folder. And while you might dust it off for the occasional presentation or update it when you remember, it’s typically viewed as a piece of stagnant documentation as opposed to what it could be: a beneficial resource.