💡 On this episode, we’re joined by Joey Edwards-Lebair, Senior Customer Insights Manager at Zendesk. 🔋 Joey shares valuable insights into the evolving landscape of customer experience (CX) in the age of artificial intelligence. We discuss how AI is reshaping customer service, the importance of data privacy, and the future of voice communication in the digital-first era. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The larger the organization, the more difficult it is to stay agile. Project deadlines and pressure to perform cause management to go back to "old" patterns of managing. This counteracts the agile transformation efforts. In this workshop, you will learn from one of Atlassian’s Advisory Services experts, Björn Wiehe, about the levers you have to steer a large organization while maintaining and supporting its agility.

From grappling with self-doubt to embracing the unknown in hyper-growth stages, Bobbie shares her journey of transitioning from stable success to the exhilarating yet daunting 'big leagues' of business.. Watch as she opens up about the mental hurdles and the importance of team culture and continuous learning in this uncharted territory. It's a must-watch for any entrepreneur bracing for their next big leap.