Teams | Collaboration | Customer Service | Project Management

luware

Why Does Generic AI Stall in the Contact Center? What Vertical AI Deployments Taught Us

Nov 3, 2026 By David Fischer In Luware
Vertical AI is artificial intelligence that works with an industry’s own data, workflows, and rules. In the contact center, that context decides whether AI routes, answers, and prioritizes correctly or only sounds fluent. Generic AI hears what a caller says; vertical AI understands what it means for an insurer, a medical practice, or a public agency.
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monitask

Timesheet Errors: What They Cost and Why Review Misses Them

Nov 3, 2026 By Augusto Diaz In Monitask
A timesheet error is a difference between hours worked and hours recorded. The expensive ones are small and regular rather than large and rare: 6 minutes a day costs $27,500.00 a year across 50 people at $22.00 an hour, and amounts to 1.25% of a 40-hour week — below the threshold any practical review would flag. Under 29 CFR § 785.11, hours the employer knows or has reason to believe were worked count as hours worked whether or not they were recorded. > This is not legal advice.
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troop messenger

How to Migrate Team Communication Without Disrupting Business Operations

Nov 3, 2026 By Aurojyoti swain In Troop Messenger
Businesses constantly adopt new technologies to improve workplace productivity and simplify internal communication. As organizations grow, their existing communication tools may no longer support their operational requirements. Moving to a new team communication platform becomes necessary to accommodate larger teams, improve collaboration, and streamline daily workflows. However, switching communication platforms requires careful planning and execution.
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STOP Doing These 4 HR Tasks Manually in 2026!

Nov 3, 2026 By Workativ In Workativ
STOP DOING IT MANUALLY! HR teams spend valuable time screening resumes, updating employee records, tracking leave requests, and managing compliance paperwork. But do these processes really need to be handled manually in 2026? In this video, we explore 4 HR processes you should stop doing manually and how AI and automation can help HR teams reduce repetitive administrative work. The 4 HR processes to automate.
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zulip

Zulip Foundation & Team Updates

Nov 3, 2026 By Kim Vandiver In Zulip
In May 2026, the Zulip open-source project and Kandra Labs announced the creation of the Zulip Foundation and that four core team members, including Zulip’s founder Tim Abbott, would step back from daily work at Kandra Labs. The Zulip Foundation had an impressive list of Board Members and Advisors lined up, and Kandra Labs had an Interim President (me, Kim Vandiver) in place to ensure continuity of leadership. So, how have things gone in the past 6 months? Really quite well.
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XRP and the Renewable Energy Market: Kickstart Your Path to Retirement

XRP and the Renewable Energy Market: Kickstart Your Path to Retirement

Nov 3, 2026 By TeamRelated In TeamRelated
Combining renewable energy infrastructure with digital asset technology based on XRP enables the creation of a unique and complementary "Core-and-Satellite" architecture for your pension portfolio. On one hand, real-world clean energy assets-such as utility-scale solar farms, wind farms, and energy storage systems-can secure long-term, stable Power Purchase Agreements (PPAs), generating predictable cash flows with an inherent hedge against inflation. On the other hand, XRP provides efficient on-chain settlement and supports the tokenization of Real-World Assets (RWAs).
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Create AI-Powered Sales Demos in Minutes with Claude + Miro

Nov 2, 2026 By Miro In Miro
What if you could create personalized sales demos in minutes instead of spending an entire day preparing? With Claude AI and Miro, you can turn account research into tailored, interactive demos that speak directly to your customer's needs. In this video, discover how the Miro team built an AI-powered demo builder that brings together customer insights from Salesforce, Gong, Slack, and other sources into one account dossier. From there, Claude uses that context to create personalized demos in Miro, reflecting each customer's workflows, terminology, and existing tools.
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Meet Employee Service AI Agents: Automate legal data requests | Zendesk

Nov 2, 2026 By Zendesk In Zendesk
Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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monitask

Timesheet Approval Process: Who Approves, By When, and What It Means

Nov 2, 2026 By Augusto Diaz In Monitask
The timesheet approval process is the set of steps between an employee recording hours and those hours reaching payroll: submission, review, correction, approval and period close. The deadline is not chosen, it is counted backwards from pay date. The review is not a matter of diligence, it is a matter of how many hours the approver has.
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