The latest News and Information on Collaboration, tools and related technologies.
Feb, 2019 – Workativ, a niche product company focused in helping companies use intelligent automation products, has launched a new Workativ Assistant platform, an innovative product that combines cognitive algorithms, automation and machine learning to transform workplace IT support.
When it comes to customer support, there are two different variations that work in conjunction to form a well-functioning support system. They are proactive support and reactive support. Reactive support is undertaken in response to an outside request. When customers fill out a support ticket or send in a question, answering that in a complete manner is reactive support.
In the data-driven corporate world we work in, metrics are everything. And, thanks to so many technology solutions on the market, getting information is easier than ever before.
More often than not teams need to work alongside contractors, clients or suppliers. Sometimes temporary but sometimes long-term. Emails are becoming dated and private messengers have no place in business. The possibility to communicate securely and fast with externals without granting too much access, is of great value. Why not use the proven secure collaboration platform already in use and extend that to partners?
Working in a remote team can be very challenging, especially if you’re trying to schedule a meeting with someone in a different time zone. As a distributed organization of 150+ people working from Europe, the United States and Australia, we know first-hand how painful this scheduling process can get, but we also understand that real-time communication is critical when you are building the next big thing.
Check out these great new apps. They’ll help you make the most of Zendesk and provide a great experience for your customers.
We released Zulip Server 1.9.2 today. This is a bug fix release, containing a few dozen cherry-picked changes since 1.9.1.
Most companies now understand that customers demand service that is personalized, convenient, and efficient—and that ignoring those expectations imperils the bottom line. However, while focusing on the needs of external customers makes sound business sense, creating a rich employee experience can be just as important to a company’s long-term success.
