WhatsApp Integration for Zendesk Sell
Get a quick look at how to use the WhatsApp app for Zendesk Sell.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The best ways to protect customer information in CX
Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign.
A Step-by-step Guide for E-commerce Customer Service Strategy
The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.
What's New at Zendesk Sell (September 2020)
Zendesk Sell helps sales teams enhance productivity, processes, and pipeline visibility. Listen to Zendesk's Senior PMM, Emily Vince, introduce sales engagement automation and where we’re building to support your business.
16 cold calling scripts and what you can learn from them
Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. You’re trying to sell a new prospect on a product they know little or nothing about.
Zendesk for Financial Services
In the world of banking, insurance, wealth management, or investments, delivering seamless support at scale can be a challenge. With Zendesk, all of your client data is in one place—which allows your team to give advice and answer questions faster. And with the highest standard of data security, you can ensure that all of it stays safe and sound—giving them peace of mind and a better experience.
How Comensura Managed to Route Tickets to the Right Teams Using Freshdesk
For Comensura, the ability to quickly route queries from their client base to the right group and agents, and resolve them efficiently, is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience, enable new ways of working and achieve their KPIs. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis.
Zendesk's 2020 global impact report
Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company that builds software to improve customer relationships, we take a service-first approach when it comes to all our stakeholders: our customers, our employees, our partners and our communities. With that in mind, we are releasing our second Global Impact Report, and like a product release, we aim to do better every time.
Take a Tour of Vivantio
Are you ready to elevate your CX? We have an easy way for you to experience the award-winning Vivantio platform with no obligation, no phone calls and no email. Discover the Vivantio difference at your own pace and get ready to elevate your customer experience.
Why companies need customer tutorials [+ how to create them]
There’s nothing more frustrating than making a purchase and discovering you don’t know how to use the item you just bought. The situation can be equally upsetting for the business selling a product or service. If a customer doesn’t know how to use it, they won’t see its value—a recipe for churn. This is why customer tutorials are a valuable tool in your company's mix of marketing and customer support content.