Creating Alerts
Put the important details at the forefront of TeamSupport with TeamSupport Alerts. Make sure your agents get the important information the first time!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.
Embracing Flexibility: A Key Driver for Transforming B2B Customer Service
As we near the conclusion of our enlightening ten-part series covering The Complete Guide to Customer Service Transformation, it is time to cover an essential yet often overlooked topic – flexibility. While standard procedures are important, adapting to the unique needs of different customer segments is the key to fostering lasting relationships.
Mastering Self-Service Strategies in B2B Enterprises
With the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an efficient and customer-centric service strategy: self-service capabilities.
How AI can help businesses hedge against uncertainty
In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key – whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency and meet rising customer expectations at a time when many are being asked to do more with much less.
InvGate Service Desk | Customer View Walkthrough
If you're looking for service desk software, you need to know not only what functionalities it provides for your agents and admins but also how your end-users see it. Its easy-to-use interface will be critical to increasing its adoption rate — thus decreasing the number of tickets your agents handle daily. In this Customer View Walkthrough, you can clearly see what an end-user sees and experiences when using InvGate Service Desk.
Keeping the Human Touch in an AI-driven Future l Conversations with Zendesk Podcast
On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.
The Power of AI in B2B Customer Support: Maximize Efficiency
Who's the most famous bot of all time? Arguably, R2-D2 as the beloved, fictional Star Wars droid. But these days, there’s a very real, very talked about “bot” in our midst that people are eager to use: ChatGPT. With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. And the B2B customer support industry is no exception to this transformative force.
Harnessing the Power of a Unified Service Management Platform
As we arrive at the seventh post of our ten-part series covering The Complete Guide to Customer Service Transformation, the focus shifts towards Unified Service Management Platforms, not only on the immense value they provide, but also on how they can help to revolutionize the way customers are served.
Here's why AI is the key to more empathetic customer experience
No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences to how a customer is feeling at any given moment.