Quiet vacations, fake collaboration, and time theft aren’t just minor annoyances—they cost time, money, and trust. Learn how Insightful’s business monitoring tools uncover deceptive patterns, address inefficiencies, and create more engaged, accountable teams.

Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.

Tired of constantly replacing agents? Learn how top-performing call centers reduce turnover using Insightful's advanced QA and call center monitoring tools. From preventing burnout to ditching micromanagement, discover proven ways to keep your team intact.

In today’s competitive business environment, employee productivity is an important factor for a company’s success. A productive workforce contributes to higher efficiency, increased employee morale, a strong company culture, and innovation, which in turn leads to increased employee productivity. When employees are motivated and empowered, they lead to outstanding results for themselves and for the organization.

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.

How to manage multiple teams? Why was this question even raised? It shouldn’t be hard to manage more than one team simultaneously. Right? Well, wrong. Managing various teams at the same time is no joke. Understanding your team members requires strategic planning, the right tools, and a high emotional quotient (EQ). Especially, if you are a new manager you need to work on these skills.

Are you looking for the best productivity hacks for small businesses? Then you are on the right page. Small enterprises usually struggle a lot with boosting their productivity and eventually end up either failing or being saved by a miracle. However, you can’t rely on luck if you own a small organization. That’s why you need to master strategies to improve the efficiency and productivity of your employees. Did you know that 72% of small businesses fail within the first 5 years?

In today’s business world, companies with projects are running smoothly, and the teams are performing well. However, when a compliance audit reveals significant issues in the way the workforce operates, this can result in fines and harm to the company’s reputation. Immediate steps to manage workforce compliance can enhance companies’ standards and improve employee productivity. This approach will help a company not only build a good reputation but also continuously improve.

Are you looking for the best time tracking app for iPhone? Then you are on the right page. Such apps help individuals and businesses track their time utilization and stay productive at work and personal life. Using time trackers keeps you motivated to improve your time management skills and excel. Did you know the average time spent on an iPhone is 4 hours and 37 minutes daily? Usually, people mindlessly scroll social media apps and websites during this time without noticing the passing hours.