Teams | Collaboration | Customer Service | Project Management

As part of our ongoing updates & enhancements, we have introduced a more flexible way for you to configure your utilization rate targets. Managers can now choose whether to set and view utilization rate targets as a percentage or by hour, making it easier to align utilization goals with how their teams measure and benchmark productive work.

Screenshot monitoring software periodically captures images of an employee’s screen during work hours to verify activity, either visibly or through stealth (silent) capture.

In 2026, as hybrid and remote work continue to affect the modern workplace, small and mid-sized businesses (SMBs) are once again considering how to manage and keep track of their dispersed workforces. The Gallup 2026 Hybrid Work Indicator shows that 78% of U.S. employees in jobs that allow them to work from home either work in a hybrid arrangement (52%) or are entirely remote (26%), with flexible work having become the main working model for roles in the knowledge sector.

Your delivery team is executing projects on time. Utilization looks strong across the board. Your team worked the hours and billed the clients. But when you close the month and reconcile billing against time records, something doesn’t add up. The hours your team worked don’t match what you charged. The projects that look profitable on paper aren’t. And the margin you expected has quietly disappeared.

An employee productivity tracker is software that logs work hours, active time, and app usage giving managers real data instead of assumptions about performance.

What if the greatest security threat is not a virus, but an application an employee has been given permission to install without the IT team’s knowledge? From AI assistants and cloud storage to instant messaging, project management, and browser plug-ins, employees use and navigate across a dozen different applications each workday, from instantaneous communication and collaboration to preparing documents, completing projects, accessing business systems, and interacting with their data.

What process modeling is, how it differs from mapping, the notations in use, and why models built from workshops drift from the process people run.

What process improvement is, the methods teams actually use, and why most programs improve the process on the diagram instead of the one people run.

An attendance management system is software that records employee clock-ins, clock-outs, breaks, working hours, leave, shifts, overtime, and attendance exceptions. It helps HR and managers automate attendance records, reduce manual errors, and prepare accurate payroll and workforce reports.