Teams | Collaboration | Customer Service | Project Management

Latest Blogs

What is project planning? How to write a successful project plan

Organize your projects with project plans to keep things on track—before you even start. A project plan houses all the necessary details of your project, such as goals, tasks, scope, deadlines, and deliverables. This shows stakeholders a clear roadmap of your project, ensures you have the resources for it, and holds everyone accountable from the start. In this article, we teach you the seven steps to create your own project plan.

Top 7 Employee Timesheet Software to Improve Your Team's Productivity

Let’s face it; capturing time is not exactly the most exciting thing an IT project manager does all day. From managing team meetings and schedules to untangling the linear facts of time, the final thing anyone wants is to record hours. At some point, you’ve probably wondered if someone is covertly working as a magician because their timesheet doesn’t seem to add up. This is where top timesheet apps come in handy to rescue the day.

Workforce Forecasting: A Strategic Guide for Managers

In the modern, constantly shifting business environment, long-term success relies on effective staff management. Businesses may effectively allocate resources and anticipate staffing needs with the use of workforce forecasting. This blog examines the concept, importance, advantages, and best practices of workforce forecasting that help managers make data-driven choices for the best labor management.

Why Smiling at Work Boosts Team Morale and Success

In such a fast-paced, high-stakes environment, keeping up a positive attitude can sometimes feel like an arduous task. But the one simple yet powerful tool that is usually overlooked for improving workplace morale and productivity-the smile-can go a long way in changing team dynamics, from a gentle greeting to an expression of support or a response to a colleague across the table. Smiles will be the action to build trust among individuals, avoid stressors, and unite them for work. As small as it may seem, a smile is an excellent sign of hope and team effort, and may further lead to a triumphant day of work.

10 best remote workforce management tools & software of 2024

To manage a distributed team, you need solutions for keeping everyone connected, tracking tasks and projects, and monitoring time and schedules to maximize productivity across time zones. But to choose the right remote workforce management software, you have to consider several factors, including: This article explores the top tools for managing remote employees to help your business operate more efficiently and enable your team to work better from anywhere.

12 Superb Team-Building Games and Activities You Won't be Ashamed of

How many times have you faked an illness before team-building games? Calm down, I won’t force you to reveal this horrible truth. Let’s just admit that the majority of team-building activities suck. Those egg-dropping and hot dog eating contests… Yuck. On the other hand, team-building activities are essential for the company’s success. In fact, the personal bonds between teammates give businesses a competitive edge.

December 2024 Version Update: Calendar Event Invites & Time-Off Report

With the end of the calendar year approaching, we’ve focused our December update on enhancing the calendar and time management features. From sending calendar event invites from Scoro to a new time-off report and other usability improvements, we’ve packed in something useful for everyone!

5 essential Scrum events for effective Agile product management

Agile product management is a cyclical framework that relies heavily on close collaboration and communication between team members. To accomplish this, product teams use structured Scrum events — formerly known as Scrum ceremonies — at regular intervals throughout a Sprint to set the requirements for the upcoming work cycle, align on progress, share results, and plan for the next iteration. Scrum events are the backbone of a successful Agile team.

ITIL Service Management Best Practices and Support Processes

Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.

The Role of Customer Support in the Customer Journey

Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.