For every business or service provider, organizational change is inevitable. Whether it’s responding to market shifts, adopting new technologies, or reorganizing for growth, businesses and service providers must implement change effectively to remain competitive. This is where Enterprise Change Management (ECM) comes into play. ECM refers to an enterprise-wide change management approach, ensuring that companies can adapt quickly and efficiently while minimizing disruptions to day-to-day operations.

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Imagine a workforce where employees are enthusiastic, motivated, and truly invested in the company’s goals. This is the power of employee engagement. It’s more than just job satisfaction; it’s a deep commitment and connection to the organization’s mission and values. Engaged employees have a direct impact on productivity. They are more likely to go the extra mile, innovate, contribute to a positive work environment and increase the success of organizational goals.

Get a clear picture of your team's workload with Insightful’s new Workload Distribution Report. Learn to balance tasks, optimize resources, and boost productivity without making compromises.

The latest InvGate updates are here, and we've packed them with powerful enhancements to both InvGate Service Desk and InvGate Insight! From AI-driven support solutions to workflow automation and more, these new features are designed to make your life easier while taking your Service and Asset Management to the next level.

In the anonymous grid of a video meeting, it’s easy for people to tune out – and miss out. Here’s how meeting leaders can fight it.

The startup environment is fast-changing and competitive. Success depends on constant innovation and operational efficiency. Getting ahead means using cutting-edge technology that can streamline processes and provide a competitive edge. Artificial intelligence (AI) has emerged as a game-changer in this context. There are many powerful tools in the field of project management, for example. AI tools offer startups a toolkit for success.

Sometimes, retrospectively looking back on how software development and IT operations have evolved over the years is important. Over the last several years, we have seen the rise to prominence of two key methodologies: Agile and DevOps. Nowadays, these terms form part of the everyday vernacular for organisations leveraging complex software development.