Teams | Collaboration | Customer Service | Project Management

geckoboard

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Jan 20, 2026 By Nick Smith In Geckoboard
If you lead a support team, you already have plenty of data. Seeing how many tickets are coming in, how long customers are waiting, and whether your team is hitting SLAs is pretty straightforward (especially when using Geckoboard to monitor Zendesk KPIs in real-time!). But what’s often not so obvious is where things are about to go wrong - which conversations are quietly becoming frustrating, which customers are at risk of churning, or where agents are under the most pressure right now.
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teamwork

Unlock true team availability with Google and Outlook Calendar events in Planning views

Jan 20, 2026 By Janelle Santi In Teamwork
When scheduling resources, the difference between perceived availability and actual availability can make or break your project timelines. You might think a team member is free and begin assigning work, only to find out they’re booked solid in meetings all afternoon. How do you mitigate this? Well, Teamwork.com’s Planning views are getting a whole lot smarter—Google Calendar and Outlook Calendar have moved in!
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Simpplr

The internal communicator's guide to employee engagement through storytelling

Jan 20, 2026 By Regan Zuege In Simpplr
It’s 9 a.m. on a Wednesday. You announced this year’s company vision and goals on Monday to get everyone excited and aligned. But stats show less than 30% of the company has viewed it. Aside from that one enthusiastic employee commenting, “Can’t wait!” — it didn’t land the way you’d hoped. Leadership needs engagement metrics by the end of the week. You’re feeling deflated and desperate. Sound familiar?
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DeskTrack

Choosing the Right Timesheet App: Free vs. Paid Solutions

Jan 20, 2026 By DeskTrack In DeskTrack
When businesses choose to go digital with time tracking, they strongly select free timesheet app. There is no point in arguing that there is a promise of organization without any expenses. However, it’s a classic case of if you pay peanuts, you get monkeys. While a free timesheet app is an upgrade from paper-based systems, it’s critical to understand what you are letting go of. You will only find the features that deliver maximum RoI and impact in paid solutions.
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flowace

7 Best Time Tracking Software for Law Firms in 2026

Jan 20, 2026 By Varun Kodnani In Flowace
If you run or manage a law firm, you know that a large share of billable legal work goes unrecorded. The best time tracking software for law firms addresses this gap by capturing the work that happens between emails, short calls, quick research checks, and routine follow-ups that feel too small to log. These moments rarely make it into timesheets because they feel too small to stop and log. But taken together, they represent a serious revenue gap.
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Simpplr

Bridging the intranet satisfaction gap between IT and internal comms

Jan 20, 2026 By Kathleen O'Donnell In Simpplr
Your IT team considers the intranet problem solved. SharePoint is deployed, systems are integrated, uptime is solid. But your internal communications team tells a different story — one where “technically functional” doesn't mean “actually useful.”
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Customer Service Outsourcing Philippines: Why Most Startups and SMEs Fail with Offshore BPO and How to Get It Right

Customer Service Outsourcing Philippines: Why Most Startups and SMEs Fail with Offshore BPO and How to Get It Right

Jan 20, 2026 By TeamRelated In TeamRelated
Two nearly identical SaaS companies-same product category, same budget, same customer base-outsource customer service to the Philippines. Company A achieves 60% cost savings, 4.6 CSAT scores, and scales seamlessly. Company B burns $100,000, damages customer relationships, and brings operations back in-house within 90 days. Same country. Same budget. Opposite outcomes. The difference isn't luck, provider quality, or company size. It's five critical decisions made before signing any contract. Most founders get 3-4 of these wrong. Industry leaders get all 5 right.
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troop messenger

9 Best Communication Tools for Remote Teams

Jan 19, 2026 By Rishika Kuna In Troop Messenger
Remote work has tipped from perk to norm. Upwork projects that by 2025 36.2 million Americans—almost double 2019 levels—will work outside a company office. Distance isn’t the hurdle; choosing the right apps is. We compared adoption numbers, async features, integration depth, and security to surface nine communication tools, grouped by the job each one does best. Scan the list to plug the exact gaps in your stack—no doom-scrolling required.
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troop messenger

Medical Billing Technologies: Trends, Innovations, and Best Solutions

Jan 19, 2026 By Rishika Kuna In Troop Messenger
The US healthcare industry processes over 5 billion claims annually, and one in five contains errors. These aren't just statistics — they represent real money hospitals lose and patients who receive confusing bills for thousands of dollars. When my colleague from Philadelphia spent a month sorting out a bill for a routine surgery, I realized medical billing technologies can't stay the way they've been for decades. The industry now stands at the threshold of serious change.
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CurrentWare

Mastering Internet Control: How to Block Specific Websites Effectively

Jan 19, 2026 By CurrentWare In CurrentWare
To block a website on Google Chrome, users can install browser extensions from the Chrome Web Store, such as BlockSite or StayFocusd. These extensions allow users to block specific websites, set time limits, and customize their blocking settings for better control.
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