Teams | Collaboration | Customer Service | Project Management

Do your employees always seem to be working hard, yet their total billable hours remain low? Tracking your employee utilization rate is essential for service providers that need to optimize resources and improve profitability. Not monitoring this metric means you could be doing a lot of work without many client deliverables or billable hours to show for it. How do you calculate this rate and keep it as high as possible?

A perceived lack of fair or competitive compensation is a major reason for employee turnover, and ‘compensation’ includes more than a person’s take-home pay packet. It pays to understand the varied ways you can compensate employees—including comp time—and how to do so while staying within the law.

This article was originally published on April 13, 2020, and was updated on Sept. 29, 2023. Virtual team bonding activities like fun icebreaker questions are a great way to knock down virtual walls and help teams get to know each other.

Have you ever wondered how to become a Help Desk Technician? Success in this dynamic field hinges on three crucial ingredients: adaptability, dedication, and the ability to build meaningful connections. In the 68th episode of Ticket Volume, our host and InvGate Product Specialist, Matt Beran, engages in a captivating conversation with Abby Sininger, a rising star in the world of IT.

In an age where productivity reigns supreme, employee burnout lurks in the shadows. Dive into our comprehensive guide on understanding, preventing, and mitigating burnout. Explore data-driven insights on employee burnout and discover holistic strategies, including the transformative role of Insightful's remote employee management software, to foster a healthier, more resilient work environment.

Navigate the challenges of non-compliant applications in the modern business landscape. Explore comprehensive desktop monitoring and management solutions to bolster security, maintain compliance, and foster a culture of proactive risk management.

Idle time which is also known as free time or unproductive time is time when employees are not engaged in any productive work. This includes break time, meeting time, etc. The prominent causes of idle time in offices are system breakdown, seat shifting, interrupted internet connections, personal breaks, strikes, meetings, and similar other reasons.Since employee idle time is a crucial component of workplace productivity, knowing it better is essential.

Pursuing productivity has become a relentless journey in a world that never stops moving. We all strive to accomplish more in less time, to unlock our full potential, and to soar beyond the ordinary. But how do we embark on this quest for peak efficiency and effectiveness? The answer often lies in the wisdom and insights found within the pages of books.

Establishing clear help desk roles and responsibilities is crucial to IT support – especially if you're building your service desk from scratch. Otherwise, your team won't have clear guidelines, causing overlaps, misunderstandings, wasted time, and a poor service experience. The key to service desk staffing relies on two main aspects: the needed expertise to fill the different levels of support and the roles you need to cover in each tier. Here, we'll tackle the second one.

In an era marked by rapid technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) stand out as monumental game-changers. These aren't just fleeting tech trends. They actually represent a major shift in how businesses operate today. Rewind a few decades, and the business world was a realm dominated by manual processes, often leading to inefficiencies, delays, and human errors.