Teams | Collaboration | Customer Service | Project Management

flowace

What Is an SME in BPO? Meaning, Roles & Responsibilities

Jul 17, 2026 By Druti Hiran In Flowace
An SME in BPO (Subject Matter Expert) is an experienced agent who helps resolve complex customer issues, supports teammates, and shares process knowledge. Agents usually turn to an SME when a problem cannot be solved using standard scripts or knowledge base articles. SMEs support daily operations by answering questions, handling escalations, coaching agents, and improving process accuracy. They work closely with both frontline agents and team leaders.
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flowace

9 Warning Signs of Employee Burnout and What to Do

Jul 17, 2026 By Druti Hiran In Flowace
Signs of employee burnout often show up before anyone says a word. The World Health Organization says burnout comes from chronic work stress that has not been managed well. It shows up in three ways. People feel worn out. They pull back and grow cynical. They feel less able to do good work. Often, the first clue shows up in work patterns, not in words. This article covers nine signs of employee burnout in four simple groups. It starts with what your data shows.
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Impact of 5G on the Future of VoIP: Benefits, Challenges & Business Trends

Impact of 5G on the Future of VoIP: Benefits, Challenges & Business Trends

Jul 17, 2026 By TeamRelated In TeamRelated
Voice over Internet Protocol (VoIP) has already transformed business communication by replacing expensive traditional phone lines with internet-based calling. Companies of all sizes now rely on VoIP to reduce communication costs, support remote work, and improve customer service. However, as digital workplaces continue to evolve, users expect more than just affordable calls-they demand crystal-clear audio, instant connectivity, seamless video conferencing, and AI-powered collaboration.
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chanty

Employee Theft Statistics 2026: What Numbers Say About Trust, Temptation, and People We Hire

Jul 16, 2026 By Lisa Hodun In Chanty
There’s an old temptation buried in every workplace, and it rarely announces itself with a bang. It shows up as a supply closet that’s never inventoried, a spreadsheet quietly adjusted after everyone else has gone home, or a company card that slowly begins to feel less like a business expense and more like a personal allowance. Nobody wakes up one Monday and decides to become a thief. It happens one reasonable-sounding exception at a time.
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element

Organise your chats your way with Sections

Jul 16, 2026 By Danielle Kirkwood In Element
If your All Chats list has grown to the point where finding anything feels like work, you're not alone. A long, flat list of rooms and DMs doesn't scale — the important conversations get buried, the noise is always visible, and keeping on top of it all requires more effort than it should. Introducing sections!
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we360 ai

How Companies Are Measuring Real Attendance in the Hybrid Era

Jul 16, 2026 By Lokesh Kumar In We360.ai
Return-to-office mandates stopped being a debate about "if" a while ago. In 2026, the conversation has moved to a much harder question: how do you actually know whether people are working from the office, or just badging in to check a box? Return-to-office verification means using real attendance and activity data — not just badge swipes — to confirm employees are genuinely present and working during mandated in-office days. ‍
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miro

Out of the chat window, onto the canvas: Bringing teams and agents together to build the right thing

Jul 16, 2026 By The Miro Team In Miro
Do the math on AI’s impact at your company. Add up every hour it saved last quarter — research synthesized in minutes, prototypes generated before lunch, code drafted overnight. Then, look at how much impact those shipped ideas are driving in terms of traffic, revenue, whatever metric means most to your business. The two numbers rarely add up.
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atlassian

How we're evolving Jira for AI-native software development

Jul 15, 2026 By Dave Meyer In Atlassian
Whether I speak to customers or Atlassian’s own engineering teams, the message is consistent: the unprecedented adoption of powerful coding agents has transformed software development, but the hard parts of delivering software are…gasp…still pretty hard. Teams still have to decide what to build, and why it should exist. They need to understand the system they’re changing and which constraints matter.
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miro

Velocity over speed: Relevance AI founder & co-CEO Jacky Koh on moving fast as a team

Jul 15, 2026 By Poorva Bhardwaj, Head of Customer Success In Miro
AI has made every individual faster. The harder question — one we spent the day discussing at Canvas 26 Sydney — is whether it’s made teams faster. Those aren’t the same thing, and confusing them is where a lot of organizations’ AI ambitions get stuck. Jacky Koh has watched it happen up close. As founder and co-CEO of Relevance AI, an AI workforce platform used by Canva, Databricks, and Uber among many others, he spends his days helping companies put agents to work.
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troop messenger

Self-Hosted Messaging - Deployment and Security Guide

Jul 15, 2026 By Y Jagadeesh In Troop Messenger
Self-hosted messaging is a communication solution where an organization hosts and manages its own messaging server instead of relying on a third-party cloud provider. It gives complete control over messages, files, user data, and security, making it the preferred choice for enterprises, government agencies, defence organizations, and other regulated industries that require data sovereignty and compliance.
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