Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.

Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalise and automate campaign management.

Are you looking for the best screen recording software for Mac in 2025? You are on the right page. Content creators, individuals, and expert professionals in multiple industries use such software or tools to explain a problem, demonstrate a solution, provide commentary, or visualize a point they wish to make. Trust us, it’s much faster and better this way than through emails and chat. Furthermore, tools for recording screens for Mac are also available for both personal and professional use.

Poor training costs you customers with every repeat call. Smart call center performance metrics reveal where your best agents excel and why others struggle. Discover how Insightful's call center monitoring software helps build call center training programs around proven success patterns.

Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.

Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.

Service Level Agreement (SLA) is a crucial component of managing expectations between service providers and their customers. Whether you’re running a customer support team or negotiating with a vendor, understanding and implementing SLAs is essential for maintaining accountability, measuring performance, and ensuring satisfaction. Let’s dive into what SLAs are, why they are critical for customer service and support teams, and how customers use them to evaluate potential vendors or providers.

Key Performance Indicators (KPIs) are essential tools for any organization aiming to measure success, drive growth, and ensure strategic alignment. Whether you're a team leader, business owner, or manager, understanding KPIs is vital for improving performance across employees, teams, and the entire organization. In this blog, we’ll define KPIs, explain their importance, and explore how they can be leveraged to improve organizational performance.

Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring is critical to a comprehensive cybersecurity strategy as it gives you a clear picture of employee activity on company devices and networks. It answers critical questions like: With UAM, you can.

The choice of HR analytics software is an important decision that can significantly impact your organization’s human resources strategy. Are you using the right tools to turn workforce data and people analytics into better HR decisions? HR analytics software transforms how businesses track, understand, and develop their workforce, enhancing employee experience by providing essential metrics and predictive insights that support better decision-making.