Support teams have a hard job. As people deal with more brands across various devices, the pace of business continues to quicken. Products are at our fingertips 24/7 and so we expect customer support to be at our fingertips 24/7. Unsurprisingly, this level of service often fails to materialize—partly because expectations are set so high. To compete in a crowded economy, businesses promise more, but it can be difficult to deliver that level of service consistently and at scale.

SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.