Customers today have many options to engage with a business and share their experiences with others, giving them greater control over their journey with a brand. As a result, companies need to be more proactive with their customer service approach to keep their customers satisfied and returning. Fortunately, you can deliver a consistently top-notch customer experience by adopting some customer service best practices.

The Covid pandemic has pushed businesses worldwide to adopt a work-from-home culture. While this shift in work dynamics has several positives, it has also brought remote work security concerns to the forefront. But what is remote work security? More importantly, why is it necessary? In this article, we’ll discuss what remote work security is and why it’s crucial.

Time card approval is the process where a manager or supervisor verifies an employee’s time card information for accurate payroll processing. Depending on your company’s needs, time cards can be approved daily, weekly, or monthly. But the real question is: how do you go about timecard approval? In this article, we’ll dive into the time card approval process and understand why you need to automate it.

Whether you’re an enterprise or a startup, keeping track of the hours worked for each employee is essential for attendance and payroll purposes. But how to calculate hours worked? Don’t worry. In this article, we’ll give you a step-by-step guide on how to calculate hours worked for your employees. We’ll also explore the different types of hours worked and the best time tracking tools that make calculating hours worked a breeze.

From bookkeeping to expense tracking and employee payouts, accountants have a lot on their plate. And having to process all this data on spreadsheets is asking for burnout. So, as an accountant or a Certified Public Accounting (CPA) firm, how can you simplify employee time tracking and billing? Fortunately, time and billing software for accountants and CPA firms make it effortless to keep track of invoices, billing, and the time spent on tasks.

As the name suggests, Zoom’s blurred background feature blurs everything in the background during a video call. Whether you want to maintain privacy or hide your messy room, this new feature can be helpful for a number of reasons. Wondering how to blur Zoom background? In this article, we’ll provide a step-by-step guide to help you enable blurred background for your next meeting.

Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist, virtual personal assistant, and many more. And if you’re looking for a virtual assistant from Canada, you’ll find all the essential information in this article. We’ll highlight the five top companies to find a Canadian virtual assistant.

Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience or consumers. That’s because the customer expectations are higher than ever. They expect their queries and complaints to be addressed quickly, efficiently, and in a personalized manner.

Zoom Meetings – one of the platform’s most popular products – offers powerful audio and video conferencing features that help teams collaborate over virtual meetings. If you use Zoom meetings for both personal and professional meetings, you may need to set different display names for each at times. So, how to change name on Zoom before meeting? Thankfully, Zoom lets an attendee easily change the display names before or during a meeting.

Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, there are many call center recording tools in the market, and you need to choose one that suits your business interests perfectly. In this article, we’ll highlight the top 15 call center recording software for 2022, including their key features, pricing, and customer ratings.