Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at all times. With an efficient call center strategy, you can enhance your brand image and improve customer satisfaction. Wondering how you can achieve optimum call center efficiency? Don’t worry. We’ve got you covered.
Whether you’re a budding startup or an established business, contracting work to a third party in some of the top countries for outsourcing, like India and the Philippines, offers a ton of benefits. It can help you save costs, hire from a skilled talent pool, complete projects quickly, access flexible staffing, and more. In this article, we’ll explore the eight top countries for outsourcing your business activities.
Tracking employee work hours is an integral part of most businesses. It helps you analyze employee productivity and even pay your hourly employees accordingly. And one way to track employee time is to use a spreadsheet tool like Google Sheets. With a Google Sheets time card template, you can keep track of what tasks an employee works on in a given period and the time taken for each task.
In this ongoing pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted growing virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. And to continue delivering seamless customer experiences and generate higher revenue, you’ll need to keep a close eye on the trends calling the shots in the call center industry.
As 2021 comes to an end, we at Time Doctor want to share our version of a Year In Review. This year has been unusual and busy, but there have also been many positives, as we continued to grow and strengthen partnerships with our customers across the globe. We’ve released some great new features and even added a new type of work insight for our customers. In case you missed anything, we’ve recapped the Top 5 Time Doctor Feature Improvements of 2021 below.
Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can support and supervise your agents with ease. But what exactly is chat monitoring, and how can you find the right chat monitoring software for your business? Not to worry – you’ll know soon enough!
2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing later that remote work wasn’t bad, after all. So, is remote work here to stay? In this article, we’ll discover some of the key remote work stats 2021 that employers and employees need to take note of.
Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.
The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to remote work, it is highly likely that we will see a major shift towards remote teams in the future. As we see the growing trend of shifting to remote work, what will this mean for onboarding and training? Before we get into this, we need to look at the importance of employee onboarding.
Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance, you can hire a VA to develop your website and handle your social media marketing. In this article, we’ll highlight the 10 best virtual assistant countries for outsourcing various tasks to VAs.
