Shared services are a way for organizations to centralize and consolidate business operations. Although IT Service Management (ITSM) practices were originally developed for IT, many departments across businesses that provide and receive services on a daily basis have recognized its utility and started to incorporate some of its best practices. The shared services approach provides a common ground to do exactly this.

Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.

Action items are one of the most crucial pieces of information that teams can generate from a meeting. It elevates meeting productivity in MS Teams as it translates the discussion items into achievable tasks. However, the simple to-do lists may be insufficient to track everything, from assignment to completion. Meeting organizers may need a meeting solution that can record and trace action items from meetings.

A payroll app for employees can offer the following features and benefits: If you are looking for the best payroll apps on the market that enable you to track employee time and process payroll with ease, you’ve come to the right place. There is no shortage of user-friendly time management solutions available that can seamlessly connect with your go-to payroll provider.

Unplanned absences can disrupt workflow and affect productivity. Dive deep into the causes behind irregular attendance and explore practical strategies to combat it. From understanding personal challenges to the power of modern remote employee time tracking software like Insightful, get comprehensive insights to foster a responsible work environment. Don't miss our sample warning letter for attendance irregularities.

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.

Simon Severino, a business strategy coach, has a 90-day plan for when she coaches teams on project management: “What we do in 90 days is — month one, we free up 10 to 14 hours of their time by better organizing, better processes.” This is the power of project management for ad agencies. Done right (and using the right tools), your agency can streamline processes to deliver high quality deliverables in less time. But what do the “right tools” look like?

Dive deep into the world of software license management in the cloud era. From understanding the basics and importance of licenses to navigating the cloud's unique challenges, this guide provides actionable insights and strategies. Discover how cloud-based worker supervision solutions play a pivotal role in optimizing resource management and ensuring compliance.

As employee accountability becomes increasingly important in the workplace, organizations seek to cultivate a positive company culture that encourages responsibility and ownership. In a company, accountability is not limited to individual employees but extends to departments and the organization as a team as well.

Under the right circumstances and when used for their intended purposes, spreadsheets are among the most useful and impressive software tools ever developed. So, let’s get that out of the way upfront — we at Craft.io aren’t spreadsheet haters or skeptics. #GoSpreadsheets! In fact, we use them internally to build and manage our business. We just don’t use spreadsheets for our product work. Because… time and place.