Teams | Collaboration | Customer Service | Project Management

Latest Posts

Amazon 6-Pager: The Ideal Template for Hybrid Meetings

Along with a wealth of technologies and products, Amazon has given the modern business world a range of innovative solutions to age-old problems. In the digital workspace, perhaps none better encapsulates this inventiveness than the Amazon 6-pager. This modern reimagining of traditional memos constitutes one of the best practices for hybrid meetings.

Understanding profit margins in the BPO industry

Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve performance, and focus on their core business. In return, BPOs earn a profit on the services they provide, just like any other business.

Starting Your Own Agency: A Step-by-Step Guide

Starting your own agency involves multiple steps and processes. This guide breaks it down into manageable parts - from identifying your niche, choosing a business model, to client acquisition and much more. Turn your entrepreneurial dreams into reality with help from Insightful’s best computer monitoring software.

The Best Apps for Time Management to Get You Organized and Productive

Time is a finite resource that cannot be created or replenished. Disciplined time management is critical to success in both personal and professional life. Managing time effectively involves performing activities efficiently and minimizing time-wasters. Technology has developed many time management tools and apps that can help people save time, organize their schedules, and prioritize tasks. These powerful apps can increase productivity, decrease stress and streamline your life.

Element is accessible by design

At Element, our mission is to provide secure communications to all. We believe that everyone deserves the right to private and safe online interactions. And, everyone means everyone. 🧑‍🤝‍🧑 In today's digital age, accessibility is a vital aspect of any product or service. When websites, applications or products are not accessible, it limits certain users’ ability to fully participate.

9 Helpful Strategies for Effective Meetings in Teams in 2023

Effective meetings can be challenging to achieve, but highly rewarding when the time and effort are taken to make them impactful. These days, an increasing number of professionals are engaging in virtual and hybrid meetings through platforms like Microsoft Teams, which come with their own sets of challenges.

How to master your call center forecasting and scheduling

As a call center manager, you’re constantly trying to strike a balance between scheduling enough agents to handle calls and keeping your staffing budget as tight as possible. To hit your call center KPIs (key performance indicators) reliably, getting this balance right is essential. However, you’re wasting time and money if you’re not using a proven forecasting method or still scheduling with spreadsheets (or pencil and paper).

Customer Service Strategy: Drive Loyalty & Elevate Customer Experience

In an increasingly digital and customer-centric business landscape, having an effective customer service channel strategy is no longer a luxury—it’s a necessity. A customer service channel strategy determines how your business will communicate with customers, addressing their concerns, resolving their issues, and ensuring their satisfaction across various channels. It is a roadmap to customer satisfaction, loyalty, and ultimately, business success.