Formal meetings in Teams become unproductive in the absence of ample preparation. Companies sometimes neglect the idea of meeting preparation and proceed with informal discussions instead, as it’s easier to just click the call button, compared to elaborate coordination and planning. As a result, follow-up meetings increase, which burns out the meeting participants.

If you use Zendesk, you may already know how to use triggers to improve different aspects of your workflow. But did you also know using triggers can also massively expand the number of metrics and KPIs you can track? Triggers are a great way to improve your Zendesk reporting by surfacing custom metrics that are particularly granular or complex. In Zendesk, Triggers are event-based system actions that run on either ticket creation or ticket updates.

Good client experiences in the agency world aren’t always the norm. Here’s how to make them yours. Horror stories about poor client experiences make the rounds online, in friend circles, and between colleagues. These stories can include anything from a lack of communication to being scammed out of money for deliverables. Either way, your brand reputation extends beyond just your work; it encompasses the entire client experience.

Social connection is key to preventing chronic stress and workplace burnout.

Building on our deep dive into the rise of cyber threats and the evolution of Automated Incident Response in Part 1, we now venture into the practical realm of its implementation. In this segment, we’ll tackle the challenges of transitioning to automation, guide you through its seamless integration, and spotlight the unique capabilities of tools like Vivantio.

Let’s discuss the age-old debate between two popular estimation methods in IT project management – story points or hours. As every project manager knows, accurately estimating time and effort is crucial for ensuring the successful completion of a project. But with various approaches available, finding the right method that aligns with your team’s needs can be daunting. Fret no more!

Unveil 18 strategic employee incentive programs that can transform workplace productivity and engagement. Dive deeper into the role of advanced PC and Mac remote monitoring software like Insightful in streamlining remote work processes, ensuring optimal performance while prioritizing data integrity. Whether you're on Windows or Mac, understand the dynamics of remote work control and the essence of a comprehensive productivity tracking system.

When we originally developed our products, and as we improve them over time, we are always oriented towards solutions we want to use. And there is no better proof than showing you how effectively InvGate uses InvGate Insight to implement our IT Asset Management (ITAM). Ricardo Mariño, Internal IT at InvGate, shared with us a thorough behind-the-scenes look at how Insight plays a crucial role in our day-to-day processes and operations.

Project management looks different for everyone and every business. Trust us. Over 20 million people have worked on a project inside Basecamp, so we’ve seen it all. And this front row seat has reinforced our belief in the power of projects. To us, project management is a no brainer. But to some, they don’t quite see the point. Usually, because they don’t really understand the benefits of project management to begin with. We hear it all the time by those who haven’t tried it.

Under the right circumstances and when used for their intended purposes, spreadsheets are among the most useful and impressive software tools ever developed. So, let’s get that out of the way upfront — we at Craft.io aren’t spreadsheet haters or skeptics. #GoSpreadsheets! In fact, we use them internally to build and manage our business. We just don’t use spreadsheets for our product work. Because… time and place.