Teams | Collaboration | Customer Service | Project Management

With rapid shifts in today’s markets, many businesses are continuously rethinking and restructuring their corporate structures to stay ahead of the competition. Depending on the company’s size and how its operations are organized, selecting the right structure becomes imperative for long-term success. An organization would eventually fall apart without a proper structure.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for a fireside chat about how their support team is doing something pretty radical: turning customer data into a strategic asset across the company. What followed was a goldmine of insights into how support dashboards are transforming Token’s operations, culture, and even hiring decisions. Here are 9 lessons from their conversation.

Just in time for summer, big things are happening at Teamwork.com. This month, we’re rolling out Advanced Reporting in beta, launching a game-changing AI feature, and delivering powerful automation upgrades to help you work faster and smarter. Whether you're deep in the data, streamlining workflows, or keeping your team aligned with less effort, these latest enhancements are designed to give you more control, more insights, and more time back in your day. Let’s dive in.

Is workload management getting too complex for you in 2025? You are not alone. In today’s work world, involving modern technology, it is essential to properly distribute workloads across your various departments, teams, and employees. Otherwise, you can expect stress, burnout, and everything that comes in between in at least 40-50% of your employees. Managing employee workload is more than just managing tasks, resources, and projects.

Learn how hybrid work boosts outcomes when designed with remote workforce management.

What if tracking your team’s time did more than just fill out a timesheet? Could it increase billable hours, reduce labor costs, and help you make better business decisions? If time tracking feels like just another task, you’re not alone. Many teams log hours but never see the real value. That’s where the ROI of time tracking comes in. It shows how tracking time connects to profits, project success, and smart resource use.

Do you ever feel like your workday never really ends? Are you checking notifications during dinner? Pushing through tasks with no time to pause? Wishing for just a few hours of real free time? If your personal life keeps getting buried under meetings, messages, and unfinished tasks, it’s time to look at how you’re spending your day. That’s where work-life balance tracking comes in.

Team collaboration, innovation, and goal alignment, in today's complex organizational landscape, are essential to success. Individual brilliance alone is no longer sufficient, it's the synergy of strong teams that sets organizations apart. Yet, this potential remains untapped without a solid foundation of effective communication and consistent support to drive cohesion and performance.

Employee monitoring is a hot topic in today’s workplace, especially with the rise of remote work. More companies are turning to employee monitoring software to track productivity, security, and compliance. However, here’s the catch: managers and HR leaders must find a way to strike the right balance between monitoring and respecting employee privacy. As Manny Avramidis has put it: But first, let us understand what employee monitoring is, why it’s used, and how to do it ethically.

In the new, younger world of work, emojis are more than just a nice-to-have.