What does the disintegration of a $193 million satellite and your company’s last failed project have in common? If we had to guess, the answer is a failure within process documentation. Your business isn’t going to accidentally destroy a satellite – we hope – because you failed to specify whether measurements were in the metric system. No, seriously – that happened.

It is very common for outsiders to the world of IT (or at least people who aren't familiar with the ITIL framework) to think of "incidents" and "problems" as synonyms. You can’t really blame them, as people tend to use these two terms interchangeably in everyday life. However, in the world of IT service management (ITSM), these two terms are inextricably linked but not the same.

Website projects can flourish or flounder, depending on how effectively they are managed. Proper project management (supported by the right website project management software) can keep things running smoothly. At the same time, an absence of due processes can be a recipe for 404s, buggy designs, unhappy clients, and just about every other type of gremlin imaginable. This ultimate guide will walk you through how to specifically plan and manage website projects.

A business cannot only survive on the number of clients it has; it must also increase its productivity to meet its goals and bring on new customers or clients. I don't think I need to remind you that team communication is critical to boosting business productivity, but I do believe you should be aware that a conventional or social messaging app will not suffice to do it.

With every passing moment, the world seems to become more and more distracted. Between the influx of cell phone notifications and the never-ending news cycle, when do we find peace and serenity in our day-to-day life? Distractions can be frustrating, but the truth is, we are actually hardwired for them. We've all faced countless distractions from the time we were born up until this very moment.

Our March update focuses on improving Scoro’s work management features, aiming to reduce manual work, streamline processes, and enhance workload transparency to support our users even further when planning and executing their day-to-day activities. Here’s what’s new at Scoro.

Many businesses have realized the importance of having solid communication channels with their consumers in a more digitally dependent world. Even before the COVID-19 pandemic, there was a significant shift in companies providing most of their products and services over web technologies. E-commerce was on a steep incline. The rates of digital adoption, internet speed and access nationally, and technology growth are still high.

In late 2019, Wake Forest University (WFU) was faced with a problem. The company providing their service management platform wanted to start charging an additional $30,000 year for new servers. The director of the Physical Security Technology and Deacon One Card office (PSTDOC) decided that perhaps now was a good time to find a new solution and asked administrator David Cowan to head up the search.

Training new hires on the fly isn’t easy and yet it’s quite common. When a support team is missing hands, chances are that new support agents will be hitting the tickets with precious little preparation. Needless to say, this can quickly lead to problems with customers. When a customer chats in with a new or particularly green support agent, the team member might provide wrong information or generally make some mistakes.

Utilized by countless organizations, approval workflows arrange the hierarchy of teams and the sequence of tasks for the ultimate goal of improving collaboration and efficiency. In my experience as a software engineer, approval workflows are vital for peer code reviews, but that’s not the only use case. In this article, we’ll explore the difference between manual and automated approval workflows and what you’ll need to know if you decide to automate your workflow.