We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 sms messages, per person, per day. With that much volume, if your business does not have an SMS customer service strategy – powered by SMS chatbots – it’s obvious that opportunity is passing you by. Even as texting is an inherent part of our daily lives, companies have historically shied away from providing customer support via text.

Using separate help desks for each store or brand can be confusing, especially when your customer service agents have to learn how to use the different software systems. One way most business owners are using to overcome this challenge is by using one centralized system to help them efficiently manage their companies’ data without requiring different logins. Multi-company help desks are great for growing companies that need more than just basic customer service software.

In this age of 24/7 Client focus, it is easy for Practice Management to lose sight of the fundamentally important job of looking for internal systematic operating process bottlenecks. In many cases hidden away in the business, there are functions that remain supported primarily by a mixture of seemingly permanent ‘temporary Shadow Systems" such as spreadsheets and shared drives, all supported by manually driven processes.

Teamwork project management is critical to the success of your organization. If you have the right project management tools in place, these will give your team a strategic advantage. A team can only ever be as good as the tools it utilizes. Organizations committed to delivering incredible customer experiences are actively investing in teamwork project management solutions.

Today, we’re excited to announce that Scoro is now available in German. As with other language options in Scoro, the German translation is available to both new and existing customers anywhere in the world. German isn’t the only language we’ve added to Scoro in the past year. Clients in 60+ countries trust Scoro on a daily basis, so we feel it’s important to support multiple languages.

It’s tough to keep any sales team motivated, but it’s especially difficult for remote teams. Reps can’t thrive off each other’s energy or engage in friendly competition, so you need an alternative for keeping everyone focused on your targets. A sales dashboard gives you an overview of your team’s performance and keeps everyone motivated by showing progress toward your targets – even if you’re not all in the same office.

It’s best to be proactive than to react to challenging situations at your workplace. Although proactivity may not eliminate all problems, it can help you solve them more efficiently and better manage your organization’s reputation. This post will show you how to be proactive at work. Follow along now!

The concept of burnout isn’t new. But with more employees working from home due to the COVID-19 pandemic, it’s certainly becoming more apparent. 38% of remote workers say that burnout has worsened throughout the pandemic. And it doesn’t just affect remote workers. A recent study by StuDocu discovered that 7 out of 10 students experienced a decline in their mental health. So it’s clear that the pandemic is impacting the well-being of people all around the world.

Calculated risks can make or break your career. Here’s how to end up on the right side of that equation.

When you have access to the best customer service software, you can enhance the overall customer experience and deliver greater levels of customer satisfaction. Customer service software can help to bridge the gap between customer expectations and your existing workflow. If you’re committed to delivering incredible experiences, you must invest in the right tools. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company.