Here are the newest integrations from Zendesk to help your team provide great experiences.

These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. With 75% of people willing to spend more money on a brand that provides a great customer experience, companies now know that customer loyalty depends on delivering exceptional customer service. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions.

Are you experiencing issues managing your hybrid team’s performance? If so, take a look at these 4 productivity traps you encounter and what solutions you can use to increase productivity at work.

Before the COVID-19 pandemic, Annual General Meetings (AGMs) were typically held in a physical venue where shareholders could directly ask questions and vote for resolutions on site. The chairperson and directors of the company had to be on the ball and be prepared for questions to come their way once spotlighted. However, in the last year, when the pandemic struck the world, everyone was pushed into an era of digital transformation.

Creativity is a funny thing. Creative people need the freedom to be able to come up with concepts and develop their ideas. But too much freedom can be a bad thing. The truth is that even the most out-of-the-box creative projects require firm and structured management if you want to get the most from the team responsible. In this blog post, we’re going to deep dive into the whys, wherefores, and how-tos of creative team management.

As we all know, COVID-19 has had a seismic impact on how just about every industry approaches the work they do. When the pandemic first took hold, many businesses were left floundering, desperately trying to figure out not only how to continue working, but how to do so effectively. The digital project management tools that we have relied on to get us through this extended period of unrest and remote working have been indispensable.

Boston, MA, 27 July 2021 – Vivantio, a leading provider of customer service management solutions, is a finalist in the 2021 SaaS Awards Program in the category Best SaaS Product for Customer Services / CRM.

When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. In recent Zendesk research, 73 percent of customers say their number one priority is a fast resolution, while 59 percent say it’s a fast response that matters most. Either way, it’s reason enough for companies to pay attention.

Notifications are good for user experience. There, I said it. The word “notification” might conjure images of annoying interruptions for your users, but it should also remind them of moments where they were quietly guided to a more desirable experience. Notifications can guide users through key setup steps in onboarding, reward a positive interaction, and encourage exploration.

You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction ... and you don’t know the person’s name. Sales and support conversations aren’t so different from chats at parties.