Is your customer churn rate stopping you from growing your agency? In an industry where most agencies have a relatively small number of customers, loyalty is incredibly important. Unfortunately, there are all sorts of ways that customer experience and satisfaction can suffer. Potential causes of customer churn include poor customer service, inattention to customer needs, and a weak onboarding process.
Productivity translates to ROI for businesses, but we often ignore its importance for employees. Employees who have a sense of belonging and are satisfied at the of the day with their contribution towards shared & clear goals defined by their organization tend to work for longer duration. So, it is actually a win-win situation for companies when they realize productivity is a mutual factor contributing to strengthening the relationship between employees and employers.
Do you love crushing sales goals and being part of new development? Are you the type of person who wants to make a direct contribution to the agency you work for? If you answered an enthusiastic “YES” to these questions, a sales project manager position may be right up your alley. For projects to succeed, they need strong leaders to manage timelines, work well with teams, and solve problems that could impact the deliverable. This role isn’t for everybody.
For many of us, the way we work is broken. But the combined power of humans and AI offers a potential solution. At The Work Innovation Summit, we explored the potential for AI to transform the way we work. The event highlighted the magic that unfolds when AI—rather than adding to the work pile—alleviates repetitive tasks and allows humans to channel their ingenuity, empathy, and passion into purposeful, meaningful work.
There are so many different communication tools, yet when it comes to work, email is usually inevitable. That’s OK—we can help you work smarter by integrating your email workflow with your Asana workflow. Here are four easy ways to do it.
What is Chat as a Service and how it serves different organizations? With 73% of users finding satisfaction in live chat, surpassing both email and phone support, it's evident that efficient communication solutions are paramount for business success. For senior IT leaders, CIOs, COOs, and security-conscious decision-makers, the rising prominence of Chat as a Service platforms has become hard to ignore.
In an ever-evolving workplace, the importance of employee motivation and productivity cannot be overstated. Implementing an effective motivation strategy plays a crucial role in the overall success of any organization. Whether you are looking to create a messaging app to improve internal communication or exploring various motivational techniques and strategies for both individual employees and teams, this article will guide you through the essentials.
Workforce analytics is the process of gathering employee time and activity data and reviewing it to find ways of increasing productivity and improving engagement. That means it’s crucial for analyzing performance, spotting trends, and making data-driven improvements. It’s also essential for effective human capital management (HCM).
The COVID-19 pandemic accelerated a shift to hybrid and remote work that many business leaders saw as inevitable. There’s a lot of data about the uptake and effectiveness of ‘going remote’, and the message is overwhelmingly positive. But we’re focused on reducing costs. So let’s zero in on the costs and benefits of remote work.
