We asked our team to about Freshworks and here are the results. Freshworks makes it fast and easy for businesses to delight their customers and employees. For us, delight is not a means to an end, but an end in itself.

Mariano Bañón, Global IT transformation program manager for Webhelp shares his experience of working with Freshservice. Mariano is leading an initiative in Webhelp to simplify IT processes and technology for more than 60.000 employees worldwide. One of the initiatives under the program is to rollout Freshservice across different regions and shared services. In this episode, he will explain how and why Webhelp's IT team made the decision of shifting their IT support strategy, and the challenges they have faced along the way.

For Comensura, the ability to quickly route queries from their client base to the right group and agents, and resolve them efficiently, is key to delivering great customer service. Comensura have used Freshdesk to increase their resilience, enable new ways of working and achieve their KPIs. Amazing Customer Stories is a video series by Freshworks interviewing leading organizations who have adapted their customer service during the Coronavirus crisis.

Netflix co-founder Marc Randolph's in his keynote at Freshworks ON Fest spoke about the value of innovation, persistence, and optimism and the Netflix’s inspirational origin story. On August 29, 1997, two men launched an online DVD-rental store with 30 employees and 925 titles. They called it Netflix. Watch the video to listen to Marc Randolph speak about the corporate culture that made Netflix a success and went on to dominate entertainment streaming.

In this episode of Community Matters, IT Analyst Stephen Mann discusses recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency.

Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.

In the first episode of Fresh Insights, Girish Mathrubootham (Founder and CEO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) discuss building and expanding a global organization to delight and serve businesses of all sizes better. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the Freshworks leadership team. Watch to learn more about their perspectives on company culture, product development, go-to-market strategies, and customer experience.

We kick-started with making sure that you get the most out of the Huddle, walking you through the recent highlights, and sharing things we have in store for 2021. Host: Satwik Hebbar, Director of Engineering, Freshworks Freshworks Huddle is a developer event to provide our developer community with the appropriate knowledge of app development guidelines and support them to continue building best-in-class apps, and to clarify queries about building apps on the Freshworks developer platform.

Freshping is a free uptime monitoring software that can check up to 50 URLs every minute.

With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.